The Patient Services Specialist (PSS) is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service. 

Typical job skills include: 

Navigates multiple complex data systems to research and/or record patient information in person or by phone.  Operates multi-line telephone systems; routes calls and responds to general inquires.  Registers patients; updates demographic and insurance information.  Makes patient appointments and monitors appointment schedules daily. 

We offer both full and part time positions. You have a choice to work in one selected clinic or to float between the clinics we serve. 

Providence caregivers are not simply valued – they’re invaluable. Join our team at Physician Management Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. 

Providence Medical Group is a group of primary care and specialty care clinics serving patients in Southern Oregon between Eagle Point and Ashland. Our clinicians and staff strive Requisition Structure Section: to create a distinctive health care experience for each patient – one focused on trust, respect, communication, and teamwork. 

HOME CLINIC: Open positions are located at various clinics across the Southern Oregon (including: Primary Care and Specialty Care Clinics).  We will discuss current open positions and your preferences during the interview. 

Required Qualifications: 

1 year customer service experience, or Successful completion of Providence internship.

Preferred Qualifications: 

1 year of Medical office or health care experience. Basic experience with electronic medical records and/or computerized billing systems. Medical terminology experience. Rooming position: CNA, non-credentialed MA, EMT experience, or similar experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.  We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.