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Job Summary

The Pediatric Orthopaedic Surgery has an opening for self-motivated, team oriented Patient Services Assistant. This position is located in Pediatric Orthopaedic Surgery at CW Mott Children?s Hospital. This role will be to provide skilled support and work collaboratively with other members of the Pediatric Orthopaedic Surgery Team.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day 2:1 Match on retirement savingsResponsibilities*

This position will include a variety of patient support tasks including:

Check-in and Check-out dutiesProvide a warm welcome or departure to patients entering/exiting the clinicExplain a variety of forms and obtain patient signatures as requiredSchedule follow-up appointments, including in-person and video visitsSend no show letters to patients that do not attend their scheduled video visit appointmentSchedule specialty testsResponsible for working the Pre-Service Business Task work queueDaily completion of Credit Card Terminal Inspection SurveyCollect co-paysEnter charge information into systemReconcile drawersComplete closing paperwork for drawersDrop daily depositsCommunicate and work collaboratively with all clinic personnel (MA, faculty, residents, nurses, OR Schedulers) to address patient needs and issues when identifiedPrint medical information to facilitate the patients visitProvide directions to other clinic locations (ie ? Radiology and Orthotics & Prosthetics)Call for interpreters and transportersManage outside Radiology imaging by downloading CD?s into systemQue up radiology orders, as directed by clinical staffProcess documents to central imagingFax completed PT orders to appropriate locationsCover check-in/out desk when there are call-ins or absencesCover check-in/out desk in our sister clinic, Peds Neuro/Plastics/Oral ACU, as neededAssist with lunch coverage at check-in/out desksAttend staff meetings as scheduledAttend work group meetings as scheduledOther duties as assigned

The successful candidate will be required to actively participate in the department?s Lean initiatives, Service Excellence programs, maintain Cornerstone learning compliance, specific procedure competencies and knowledge of regulatory agency requirements.

Required Qualifications*The successful candidate will have completed high school or obtained an equivalent combination of education0-2 years of experienceThe preferred candidate will be responsible for meeting the highest standard of customer service while facilitating the communication between patients and families, general public, payers, referring physicians and other healthcare providers Basic medical terminology competency is requiredCandidates should have the appropriate skill set to be able to manage a fast paced work environment, heavy workload and be able to work a flexible schedule, per clinic needApplicants must have strong interpersonal and communication skills and work successfully in a team oriented atmosphereAbility to type at least 50 wpm and experience with email programsExceptional interpersonal skills and ability to work well within a team setting.Communicates effectively.Demonstrates active listening, written, verbal and information technology skills.Desired Qualifications*Previous Orthopaedic experience is helpfulPrevious experience working with MiChart/Epic care/Cadence, as well as knowledge of University policies and procedures is helpful Work Locations

CW Mott Hospital

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment. 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.