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Job Summary

The Children's Emergency Department Patient Services Assistant Temp is responsible for providing coverage for various patient and family needs. 

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Who We Are

The aim of Michigan Medicine is to advance health to serve Michigan and the world. With annual revenues of approximately $5.0 billion, Michigan Medicine ranks as one of the top academic health centers in the country, and is committed to providing exceptional patient care, facilitating groundbreaking research, and developing the next generation of physicians and scientists. Michigan Medicine consists of the University of Michigan Hospitals, the University of Michigan Medical School and its Medical Group, Michigan Health Corporation, and affiliated health systems.

Why Join Michigan Medicine?

What Benefits can you Look Forward to?

Be a Temp | Human Resources University of Michigan (umich.edu)

Another reason to Go Blue!

Nationally Recognized for work/life effectiveness by WorldatWork Top 5 employer in Michigan by Crain’s Detroit Business Forbes #1 Best Employer in Michigan Ranked #11 in the US and best in Michigan “Best Hospitals” rankings for 2020-21 Five medical specialties ranked in the nation’s top 10 and was ranked No. 1 in the state of Michigan. Michigan Medicine ranked #15 in Newsweek’s “World’s Best Hospitals” rankingsResponsibilities*At Check-in, in partnership with the triage team, serve as initial point of contact for patients, families, and visitors to the ED, setting the tone of quality customer service for the duration of the guests' experience. Create new visit records in MiChart for each patient upon arrival to the ED, performing detailed searches to ensure an error free process. As Unit Host, collaborate with Michigan Medicine Security Services and the clinical team to manage visitor flow in an out of the ED. As Unit Host, provide point of contact and support for patients and visitors waiting for treatment room assignments. Ensure effective flow of information to patients and families/visitors by promptly addressing or relaying questions or concerns to the appropriate members of the care team. Utilize various online systems to order supplies and equipment for all ED treatment areas through collaboration and communication with various support services and the ED clinical team. Serve as a resource to nursing regarding patient food and nutrition services. Required Qualifications*18 years of age or olderHigh school diploma or equivalentOne year of customer service experience.Team player with ability to communicate effectively with patients and families, as well as staff and faculty, courteously, respectfully, and confidentially at all timesDemonstrated effective listening skills and excellent interpersonal communication skills to interpret and identify customer needs or concerns.Demonstrated record of excellent attendance, flexibility and dependability.Excellent organizational skillsBasic computer skillsDesired Qualifications*

 

One year of experience in an ED, clinic, or other health care settings.Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

This posting may be removed from the job board and filled at any time.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.