Fayetteville, AR, USA
6 days ago
Patient Services Coordinator - NICU
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Closing Date:

01/06/2025
Type of Position:Clinical Staff - Nursing
Job Type:Regular
Work Shift:Shift Vary (United States of America)

Sponsorship Available:

No
Institution Name: University of Arkansas for Medical Sciences


The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

Health: Medical, Dental and Vision plans available for qualifying staff and familyHoliday, Vacation and Sick LeaveEducation discount for staff and dependents (undergraduate only)Retirement: Up to 10% matched contribution from UAMSBasic Life Insurance up to $50,000Career Training and Educational OpportunitiesMerchant DiscountsConcierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.


Department:ICE | WISL Neonatal ICU IP C


Department's Website:


Summary of Job Duties:The Patient Services Coordinator (PSC) serves as the first point of contact for the Women and Infants Service Line, requiring strong interpersonal and customer service skills. The PSC manages visitor access, communicates with nursing staff, relays messages, and addresses guest situations promptly. Responsibilities include monitoring security access, utilizing the EMR system, and performing basic administrative tasks (e.g., admissions, hearing screens, and chart management). The PSC also stocks supplies, assists staff, cleans equipment, and maintains the family area.
Qualifications:

Minimum Qualifications:

High School Diploma/GED plus 1 year administrative experience. 

Ability to follow oral instructions

Ability to read and write

Basic Computer Skills      


Additional Information:

Responsibilities:

Answers call center phones and documents demographic information relating to the caller and the patient referenced in the call.

Places the call in a queue for nursing follow-up as indicated

Provides monitoring and assignment of images to the Trauma Image Repository as requested

Obtains patient demographic sheets, or other paperwork as needed to assist with patient transfers and consults.

Provides critical program communication to emergency or urgent hospital personnel through use of the emergency system to relay important inbound emergency transport information

Performs other duties as assigned


Salary Information:

Commensurate with education and experience


Required Documents to Apply:

List of three Professional References (name, email, business title), Resume


Optional Documents:

Proof of Veteran Status
Special Instructions to Applicants:


Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.


All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.


Pre-employment Screening Requirements:Annual TB Screening, Criminal Background Check, Sex Offender Registry, Substance Abuse Testing


This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 


Constant Physical Activity:Hearing, Talking
Frequent Physical Activity:Manipulate items with fingers, including keyboarding, Sitting, Walking
Occasional Physical Activity:Crawling, Crouching, Feeling, Grasping, Lifting, Pulling, Pushing, Standing, Stooping
Benefits Eligible:Yes
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