Work whereevery momentmattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford Hospital is one of the largest and most respected teaching hospitals New England We are a Level Trauma Center that provides cutting edge treatment to its patients This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education Simulation and Innovation CESI one of the most advanced medical simulation training centers in the world When hospitals cannot provide the advanced care expertise and new treatment options their patients require they turn to usThe Adult Primary Care APC clinic is located at Jefferson St Hartford Hospital APC averages over patient visits annually with an average of patients cared for per day We see patients for preventative annual care as well as patients with wide range of health problems such as diabetes high cholesterol asthmaCOPD and hypertension Staffing includes attending physicians APRNs Residents Psychologist Social Worker Nutritionist Pharm D RNs MAs and MAAs APC facilitates an ongoing relationship between patients and clinicians and fosters participation by patients in decision making about their health and their own care of our patients are bilingual with Spanish being their primary language The majority of our patients have health coverage under Medicaid APC provides opportunities for disease prevention and health promotion as well as early detection of problems APC guides patients through the health system including appropriate referrals for services to other health professionalsJob SummaryThe Patient Service Coordinator is responsible for providing outstanding and professional customer service to ensure operational efficiency and promote a positive patient experienceJob Responsibilitiesmiddot Greets and registers arriving patients completes registration forms and verifies insurance including scanning and faxing forms as necessary middot Answers incoming calls evaluates priority and directs calls according to the urgency and subject mattermiddot Mails information to new patients prior to visit in accordance with department policies and enters updates patient demographicsmiddot Schedules new patient appointments and informs patients of essential preparation requirements prior to visit per department policies referrals x rays medical reports etcmiddot Ensures that office appointment schedule is coordinated with clinical staff activitiesmiddot Reviews assigned appointment confirmations to ensure accurate schedule and appropriate communications with patients completes appointment confirmation activities according to department policiesmiddot Schedules follow up appointments Verifies insurance coverage and obtains authorizations middot Orders department suppliesmiddot Maintains schedule for conference roommiddot Maintains a clean waiting room and office areamiddot Defines and resolves patientphysician issuesproblems bringing concerns to team lead or manager as necessarymiddot Completes facility billing according to facility level criteria Refers payment and insurance problems to Billing Department middot Provides back up support to other clerical staff and performs other related duties in support of efficient operationsmiddot Performs other duties as assigned Work whereevery momentmattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford Hospital is one of the largest and most respected teaching hospitals New England We are a Level Trauma Center that provides cutting edge treatment to its patients This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education Simulation and Innovation CESI one of the most advanced medical simulation training centers in the world When hospitals cannot provide the advanced care expertise and new treatment options their patients require they turn to usThe Adult Primary Care APC clinic is located at Jefferson St Hartford Hospital APC averages over patient visits annually with an average of patients cared for per day We see patients for preventative annual care as well as patients with wide range of health problems such as diabetes high cholesterol asthmaCOPD and hypertension Staffing includes attending physicians APRNs Residents Psychologist Social Worker Nutritionist Pharm D RNs MAs and MAAs APC facilitates an ongoing relationship between patients and clinicians and fosters participation by patients in decision making about their health and their own care of our patients are bilingual with Spanish being their primary language The majority of our patients have health coverage under Medicaid APC provides opportunities for disease prevention and health promotion as well as early detection of problems APC guides patients through the health system including appropriate referrals for services to other health professionalsJob SummaryThe Patient Service Coordinator is responsible for providing outstanding and professional customer service to ensure operational efficiency and promote a positive patient experienceJob Responsibilitiesmiddot Greets and registers arriving patients completes registration forms and verifies insurance including scanning and faxing forms as necessary middot Answers incoming calls evaluates priority and directs calls according to the urgency and subject mattermiddot Mails information to new patients prior to visit in accordance with department policies and enters updates patient demographicsmiddot Schedules new patient appointments and informs patients of essential preparation requirements prior to visit per department policies referrals x rays medical reports etcmiddot Ensures that office appointment schedule is coordinated with clinical staff activitiesmiddot Reviews assigned appointment confirmations to ensure accurate schedule and appropriate communications with patients completes appointment confirmation activities according to department policiesmiddot Schedules follow up appointments Verifies insurance coverage and obtains authorizations middot Orders department suppliesmiddot Maintains schedule for conference roommiddot Maintains a clean waiting room and office areamiddot Defines and resolves patientphysician issuesproblems bringing concerns to team lead or manager as necessarymiddot Completes facility billing according to facility level criteria Refers payment and insurance problems to Billing Department middot Provides back up support to other clerical staff and performs other related duties in support of efficient operationsmiddot Performs other duties as assigned bull High School Diploma or equivalent requiredbull Associate or bachelorrsquos degree in a clinical or business field preferredbull years of relevant experience requiredbull years of relevant experience in a fast paced medical office preferredbull Verbal and written proficiency in English required Proficiency in a second language preferred Knowledge Skills and Ability Requirements middot Ability to adhere to HIPAA OSHA and CSG policies middot Ability to provide excellent and efficient customer servicemiddot Positive customer focused approach with commitment to providing excellent patient caremiddot Proven ability to work effectively in a team environmentmiddot Excellent written and verbal communication skills ability to communicate in other languages highly desirablemiddot Ability to adapt quickly in a fast paced environment juggling multiple competing tasks and demandsmiddot Strong computer skills solid working knowledge of Microsoft Office softwaremiddot Knowledge of medical terminology insurance requirements and medical billingcodingmiddot Ability to travel independently to satellite offices with or without advanced noticeWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentAs an Equal Opportunity EmployerAffirmative Action employer the organization will not discriminate in its employment practices due to an applicantrsquos race color religion sex sexual orientation gender identity national origin and veteran or disability statusbull High School Diploma or equivalent requiredbull Associate or bachelorrsquos degree in a clinical or business field preferredbull years of relevant experience requiredbull years of relevant experience in a fast paced medical office preferredbull Verbal and written proficiency in English required Proficiency in a second language preferred Knowledge Skills and Ability Requirements middot Ability to adhere to HIPAA OSHA and CSG policies middot Ability to provide excellent and efficient customer servicemiddot Positive customer focused approach with commitment to providing excellent patient caremiddot Proven ability to work effectively in a team environmentmiddot Excellent written and verbal communication skills ability to communicate in other languages highly desirablemiddot Ability to adapt quickly in a fast paced environment juggling multiple competing tasks and demandsmiddot Strong computer skills solid working knowledge of Microsoft Office softwaremiddot Knowledge of medical terminology insurance requirements and medical billingcodingmiddot Ability to travel independently to satellite offices with or without advanced noticeWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentAs an Equal Opportunity EmployerAffirmative Action employer the organization will not discriminate in its employment practices due to an applicantrsquos race color religion sex sexual orientation gender identity national origin and veteran or disability status