Job Description:

Job Title: Patient Services Coordinator (Substance Use Disorders)

Location: St. Louis, Missouri

Company: Places for People

Department: Recovery Services

Employment Type: Full-Time

Job Summary:
Join our compassionate and dedicated team as a Patient Services Coordinator, where you will play a vital role in supporting individuals on their journey to recovery from substance use disorders in our Outpatient Clinic. In this position, you will have the opportunity to make a meaningful impact by providing exceptional service to clients and assisting our clinical staff. We are looking for someone who is organized, detail-oriented, and possesses strong interpersonal skills to help create a welcoming environment for our clients. Your contributions will help ensure that our clients receive the best care possible while navigating their recovery journey.

As a Patient Services Coordinator, you will perform a variety of clerical duties, act as the first point of contact for prospective clients, and support the clinic staff in various administrative tasks. Your role will be essential in maintaining efficient operations and ensuring that all client needs are met promptly and professionally.

The Patient Services Coordinator position offers…
· Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
· Career Advancement & Wage Growth - Grow in your career with great opportunities for upward mobility and added income
· Comprehensive Training - Learn and develop skills with our robust on-the-job training
· Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

Key Responsibilities:
· Act as the first point of contact for prospective clients, providing a warm and welcoming experience.
· Complete acuity screening and clinical registration for new clients.
· Provide support in arranging meetings, booking rooms, and taking minutes as required.
· Track and organize various spreadsheets with data on programs and clients as instructed by the Clinical Supervisor.
· Maintain systems (Microsoft Office, EMR, etc.) to track due dates for routine paperwork.
· Schedule initial intake appointments and prescriber appointments efficiently.
· Conduct reminder calls for all follow-up appointments to ensure client attendance.
· Complete preliminary intake paperwork with clients prior to clinical intake appointments.
· Verify Medicaid eligibility for enrolled clients.
· Coordinate external and internal referrals to ensure seamless client care.
· Run data reports in EMR on a weekly basis to support clinical operations.
· Collaborate with the Clinical Billing Coordinator to ensure all paperwork requirements are met for CIMOR enrollment.
· Complete annual training requirements as outlined by agency requirements and supervisor.
· Perform other related tasks as assigned by the supervisor.

Education, Experience, and/or Credential Qualifications:
· Bachelor’s degree preferred or experience in medical office coordination.
· Exceptional interpersonal skills are needed.
· Proficiency in Microsoft Office (Word, Excel) is required.
· Experience with Electronic Medical Records is a plus.
· Ability to multi-task, prioritize tasks, and attend to details is essential.
· Candidates with experience in social service and/or mental health settings are preferred.

Additional Qualifications:
· Successful completion of background check including criminal record, driving record, abuse/neglect, and fingerprint check.
· Current driver’s license, acceptable driving record, and current auto insurance are required.

Physical Requirements:
· ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up to 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body.
· Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.
· Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Brightli is on a Mission:
Join us in our mission to change and save lives. If you are passionate about making a difference and supporting individuals in their recovery journey, we encourage you to apply today!

Keywords: Patient Services Coordinator, Substance Use Disorders, Medical Office Coordination, Client Support, Recovery Services, Administrative Support, EMR, Healthcare, Interpersonal Skills, Scheduling

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expressions, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Places for People is a Smoke and Tobacco Free Workplace.