Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC’s Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. As a Patient Services Director, you will manage the beginning phases of PHC's revenue cycle. PSD collaborates with clinic, billing, and HIT personnel to ensure efficient processes and workflows that maximize revenue. PSD leads the organization in customer service initiatives and collaborates closely with Area Directors to build an overarching clinic culture based on PHC's iCare values. In medical clinics, the PSD is the direct supervisor for the Clinic Administrators, and in the dental clinics, is the dotted-line supervisor for the Clinic Administrators. Demonstrates iCare values in daily work. What's Great About this Position? + Ability to make an impact in the community. + Flexibility and lead a team of motivated managers. + Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well. + Continue to develop your skills and grow your career through PHC’s training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs. What You Will Do + Oversees the first step in the Revenue Cycle: patient registration, copay collection, and benefits assignment. Builds workflows and processes to ensure accuracy and customer service at the front desk. + Manages assigned Clinic Administrators including staffing, orientation, on-going training, and performance management. Provides ongoing coaching and feedback to guide performance achievement and employee engagement. For Dental Clinic Administrators, supports Area Directors in the above functions. + Works closely with Area Directors to assure that front office functions are fully integrated and aligned with the overall goals of the clinic. Fosters a service-oriented environment and identifies trends in patient satisfaction results. + Partners with Training Coordinator to build an effective training program that equips front office staff for accurate registration and insurance registration. Provides training to front office staff to ensure quality data collection. Provides PHC staff with necessary information ensuring the workforce is equipped with working knowledge of revenue cycle activities related to their point of service duties. + Builds and maintains customer service expectations during the registration process. Collaborates with Training Coordinator and Area Directors to spread customer service expectations throughout the clinic to provide a consistent patient experience. + Collaborates with Project Manager, HIT staff, Area Directors, and IT staff to provide telephonic or electronic messaging access for patients. Ensures that PHC’s patients and external customers are able to access their health information, speak with members of their care team and/or schedule appointments in a timely manner. + Maintains knowledge of current health benefit options and practices, Medicaid, Medicare, Commercial Insurance, sliding fee discount program, and outreach along with enrollment activities to ensure patients receive appropriate assistance in applying for health benefits and access to care. + Manages Insurance Marketplace outreach and enrollment activities, monitoring the insurance landscape. Serves as PHC’s primary contact for the Senior Health Insurance Information Program (SHIIP). Serves as liaison to external insurance and managed care organizations. + Performs other duties as assigned. Qualifications You Need to Bring Required: + Bachelors degree in health care administration or business administration or equivalent combination of education and experience + Minimum of 2 years of experience in revenue cycle and/or client operations in either a medical or dental clinic, benefit administration either directly with patients or in billing, or customer service relations. + Minimum of 2 years leadership or supervisory experience. + Experience working with and knowledge of health benefit options, associated regulations and local entitlement programs. + Experience working with and knowledge of revenue systems and software. + Leadership and supervisory skills with ability to coach, provide effective feedback and foster team engagement. + Organization, prioritization and time management skills with ability to work effectively under minimal supervision + Detail oriented with high degree of accuracy. + Excellent interpersonal skills with ability to establish and maintain effective working relationships. + Excellent verbal and written communication skills. + Demonstrates professionalism with ability to maintain composure in all situations. + Basic computer skills with proficiency using Microsoft Office products, database programs and systems. + Licenses & Certifications: Valid driver's license. Preferred: + Bachelor’s degree in health care administration, business, public health or related field or equivalent combination of education and experience. + Minimum of four years of experience in revenue cycle and/or client operations in either a medical or dental clinic, benefit administration either directly with patients or in billing, and customer service relations. + SHIIP Certification preferred. + Bilingual, verbal and written language proficiency; English/Spanish preferred. + Community Health Center experience. + Knowledge of accounts payable and cash collections. + Supervisory experience preferred. + Experience with electronic medical records. We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $70,400 - $88,000 annually. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $105,600 annually. PHC also offers a comprehensive benefits package, including: + Generous PTO accrual (equal to 5 weeks at end of 1st year) plus paid holidays + License/certification fee reimbursement + Paid time off for continuing education & continuing education reimbursement + Tuition reimbursement program + 401k with company match + Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.) + Dental insurance + Vision insurance + Life & disability insurance + Flexible spending & health savings accounts + Supplemental accident & critical illness insurance + Discounts on pet insurance Visit https://phciowa.org/careers for a summary of PHC’s benefits. 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