Patient Services Intermediate **Extended Site Maintenance** We are performing updates and maintenance to our applicant experience. As a result, the site will be unavailable Saturday, February 8th at 9pm EST through Sunday, February 9th at 8:00am EST. During this outage period, applications for job postings can not be submitted. Apply Now **How to Apply** A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. **Mission Statement** Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. **Why Join Michigan Medicine?** Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. **What Benefits can you Look Forward to?** + Excellent medical, dental and vision coverage effective on your very first day + 2:1 Match on retirement savings **Responsibilities*** + Review and process permanent and temporary template changes. Responsible for opening and closing of templates. Responsible for following Ambulatory Care Operations Committee Guidelines and communicating expectations to stakeholders. Responsible for communication to staff and faculty regarding permanent and temporary changes. + Responsible for managing exam room allocation and metrics. + Provide front desk coverage to Clinical PSA team as needed. + Miscellaneous - Other duties as assigned by administrative leadership. + Provide outstanding customer service in a busy, fast-paced office setting. + Greet patients and complete the check-in process verifying demographic and insurance information. + Schedule new and return patient visits determining appropriate provider based on specific standards. + Collect payments from patients and provide receipt of payment. + Work within an electronic medical record to complete clerical tasks. + Use various scheduling work queues to schedule patients. + Make outgoing calls to patients for scheduling or rescheduling appointments. + Patient letter and forms management such as FMLA and Return-to-School/Work. + Charge Reconciliation. + Regular combing of schedules to ensure proper appointment placement and schedule utilization. + Fax server. Outside records for patients. **Required Qualifications*** + High School Diploma or GED. + 3-4 years of experience + Previous experience using Outlook calendars. + Proficiency in Microsoft Office software, as well as other database, e-mail, and calendar-keeping software + Experience with MiChart (Cadence and Reporting Workbench), Credentialed Super User desired + Strong interpersonal skills and ability to successfully work with all levels of faculty and staff + Must possess demonstrated ability to take initiative, work independently, prioritize, manage multiple assignments, and follow through on job responsibilities + Demonstrates ability to collaborate with others in a team environment, display leadership through problem solving and the initiative to advance knowledge + Team oriented individual + Demonstrated excellent attendance record + Knowledge of basic medical terminology. + Prior experience performing complex scheduling. + Familiarity with obtaining medical records or professional medical billing. + Financial counseling experience for healthcare patients. + Communicates effectively. + Demonstrates active listening, written, verbal and information technology skills. **Desired Qualifications*** + Associates degree and/or an equivalent combination of education and experience. + Strong office computing experience required, advanced skills with Microsoft Office applications highly desired + Considerable knowledge of university policies and procedures related to the responsibility of this job **Modes of Work** Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) . **Union Affiliation** This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment. **Background Screening** Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. **Application Deadline** Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended. **U-M EEO/AA Statement** The University of Michigan is an equal opportunity/affirmative action employer. **Job Detail** **Job Opening ID** 259647 **Working Title** Patient Services Intermediate **Job Title** Patient Services Intermediate **Work Location** Michigan Medicine - Ann Arbor Ann Arbor, MI **Modes of Work** Onsite **Full/Part Time** Full-Time **Regular/Temporary** Regular **FLSA Status** Nonexempt **Organizational Group** Um Hospital **Department** MM CW OB/GYN Clinic Tech **Posting Begin/End Date** 1/30/2025 - 4/30/2025 **Salary** $43,680.00 - $56,014.40 **Career Interest** Service Employees Intl Union (SEIU) Apply Now