Patient Services Intermediate Apply Now **Job Summary** This role will provide clerical and patient services support for the Pediatric Cardiology / Congenital Heart Center outreach outpatient clinics program. This outreach program includes 11 external outpatient clinic sites and 3 Michigan Medicine Ambulatory Care Unit clinics. This role will interact with a broad range of internal and external stakeholders to Michigan Medicine, including faculty, nurses, referring providers and offices, patients, families, and other administrative and clinical staff. **Responsibilities*** + **Service as a primary resource for internal and external providers, call center staff, staff members, and patients regarding prior auths, insurance, clinic scheduling, and other support and communications.** + **Telephone responsibilities** + Assist with handling incoming calls, including urgent requests or responses to our Outreach partners, in a timely manner. + **Invoicing** + Manage invoicing for testing conducted at outreach locations, tailoring processes to meet the unique requirements of each partner site agreement. + Handle the registration and imaging of testing (e.g., Echo/EKG) from external facilities to ensure timely billing and reconciliation. + **Data Compilation and Reporting** + Collect and analyze data, generating reports for operational improvements and decision-making. + **Outreach Fetal Support:** + Assist Fetal RNs with complex scheduling placement + Schedule NP fetal appointments from Referring Physicians + Schedule follow-up fetal appointments at the Brighton location. + **Collaboration and Relationship Management:** + Foster strong, collaborative relationships with outreach sites, healthcare providers, and other Ambulatory Care Units (ACUs). + **EPIC Template Editor / CSU (Credentialed Super User) Responsibilities:** + If not a CSU, work to become a CSU to maintain and update provider templates, ensuring alignment with MM requirements. + **Workflow Processes:** + Work with Outreach Manager to create and maintain display of Outreach workflows and contacts for the Overall Outreach Program. + **Clinic Preparation (e.g., Brighton Center for Specialty Care):** + Able to assist with organizing and preparing materials and schedules for upcoming clinics. + Collaborate with healthcare providers to determine testing needs (e.g., non-invasive imaging, echocardiograms) and ensure timely scheduling. + Secure prior authorizations promptly to prevent delays in patient care + Cover Urgent Calls in the absence of the Outreach Manager + Other duties as assigned. **Required Qualifications*** + 2-3 years in a Patient Services Assistant or Associate role + Knowledge of EPIC (EMR) system. + Knowledge of Medical Terminology + Transportation: Ability to travel to Outreach Locations, i.e., Northville, Lansing, and Brighton, as needed. + High School Diploma + Excellent communication skills, both oral and written and excellent interpersonal skills + Excellent attendance + Excellent technical skills: MS Word, Excel, and Outlook + Ability to work on multiple tasks in both team environments and independently. + Excellent problem-solving ability and adapts well to change. **Desired Qualifications*** + Associate's degree + Leadership experience + Experience increating workflows and creating processes + Knowledge of University of Michigan Medicine policies and procedures **Modes of Work** Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) . **Background Screening** Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. **Application Deadline** Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended. **U-M EEO/AA Statement** The University of Michigan is an equal opportunity/affirmative action employer. **Job Detail** **Job Opening ID** 260127 **Working Title** Patient Services Intermediate **Job Title** Patient Services Intermediate **Work Location** Michigan Medicine - Ann Arbor Ann Arbor, MI **Modes of Work** Onsite **Full/Part Time** Full-Time **Regular/Temporary** Regular **FLSA Status** Nonexempt **Organizational Group** Um Hospital **Department** MM CW Ped Cardiology - Tech **Posting Begin/End Date** 2/10/2025 - 2/24/2025 **Salary** $43,680.00 - $56,014.40 **Career Interest** Healthcare Admin & Support Service Employees Intl Union (SEIU) Apply Now