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Job Summary

This role will provide clerical and patient services support for the Pediatric Cardiology / Congenital Heart Center outreach outpatient clinics program. This outreach program includes 11 external outpatient clinic sites and 3 Michigan Medicine Ambulatory Care Unit clinics. 

This role will interact with a broad range of internal and external stakeholders to Michigan Medicine, including faculty, nurses, referring providers and offices, patients, families, and other administrative and clinical staff.

Responsibilities*Service as a primary resource for internal and external providers, call center staff, staff members, and patients regarding prior auths, insurance, clinic scheduling, and other support and communications.Telephone responsibilitiesAssist with handling incoming calls, including urgent requests or responses to our Outreach partners, in a timely manner.InvoicingManage invoicing for testing conducted at outreach locations, tailoring processes to meet the unique requirements of each partner site agreement.Handle the registration and imaging of testing (e.g., Echo/EKG) from external facilities to ensure timely billing and reconciliation.Data Compilation and ReportingCollect and analyze data, generating reports for operational improvements and decision-making. Outreach Fetal Support:Assist Fetal RNs with complex scheduling placementSchedule NP fetal appointments from Referring PhysiciansSchedule follow-up fetal appointments at the Brighton location.Collaboration and Relationship Management:Foster strong, collaborative relationships with outreach sites, healthcare providers, and other Ambulatory Care Units (ACUs). EPIC Template Editor / CSU (Credentialed Super User) Responsibilities:If not a CSU, work to become a CSU to maintain and update provider templates, ensuring alignment with MM requirements. Workflow Processes:Work with Outreach Manager to create and maintain display of Outreach workflows and contacts for the Overall Outreach Program.Clinic Preparation (e.g., Brighton Center for Specialty Care):Able to assist with organizing and preparing materials and schedules for upcoming clinics.Collaborate with healthcare providers to determine testing needs (e.g., non-invasive imaging, echocardiograms) and ensure timely scheduling.Secure prior authorizations promptly to prevent delays in patient careCover Urgent Calls in the absence of the Outreach ManagerOther duties as assigned.Required Qualifications*2-3 years in a Patient Services Assistant or Associate roleKnowledge of EPIC (EMR) system.Knowledge of Medical TerminologyTransportation: Ability to travel to Outreach Locations, i.e., Northville, Lansing, and Brighton, as needed. High School Diploma Excellent communication skills, both oral and written and excellent interpersonal skillsExcellent attendanceExcellent technical skills: MS Word, Excel, and OutlookAbility to work on multiple tasks in both team environments and independently.Excellent problem-solving ability and adapts well to change.Desired Qualifications*Associate's degreeLeadership experienceExperience in creating workflows and creating processes  Knowledge of University of Michigan Medicine policies and proceduresModes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.