Join a team where patients are at the heart of everything we do.
Sodexo is seeking a Patient Services Manager 2 for Yale New Haven Hospitals St. Raphaels Campus, a non-profit, 1,541-bed tertiary medical center receiving national and international referrals. Yale New Haven Hospital includes Smilow Cancer Hospital at Yale New Haven, Yale New Haven Children's Hospital and Yale New Haven Psychiatric Hospital.
The Patient Service Manager 2 at this location will report to the General Manager and oversee a team of approximately 37 union employees, patient dining program (providing restaurant style & in-room dining options), and resident culinary arts program & events. Training and onboarding of new employees will be a function of this role with a focus being geared towards patient services. Prior union management experience in healthcare food and patient services, required for this role.
What You'll DoKey responsibilities include:
Leading daily operations of patient food services to ensure exceptional service delivery
Managing and mentoring union hourly staff with a focus on engagement and performance
Coordinating onboarding, training, and development programs for new and existing team members
Ensuring compliance with food safety, sanitation, and regulatory standards
Collaborating with nursing and clinical teams to address patient dietary needs and preferences
Supporting the General Manager with strategic initiatives to enhance patient satisfaction
Managing scheduling, payroll, and operational budgets as needed
What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
Medical, Dental, Vision Care and Wellness Programs401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You BringRequired: Prior experience managing unionized staff in a healthcare food service or patient services environment
Strong leadership and team-building skills with a passion for hospitality and service excellence
Knowledge of healthcare regulatory requirements and food safety standards
Excellent communication and organizational skills
Flexibility to work varied shifts, every other weekend Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.