QuadMed is looking to hire a Patient Services Rep to join the team 100% remotely! We are looking to hire Full-Time (40 hours per week) and Part-Time (20 hours per week) to service our 6am - 6pm Call Center. Apply Today!! 

GENERAL PURPOSE OF JOB

The Patient Services Representative answers inbound calls to assist a variety of clinic operations. This includes scheduling appointments, placing outbound calls to educate and inform eligible patients about QuadMed services, and other patient related projects.  

KEY RESPONSIBILITIES

Answers incoming patient/clinic telephone calls professionally; addresses and replies to patient/clinic inquiries and requests; research required information utilizing EMR and available resources; ensures patient/clinic needs are resolved.Develops and maintains positive patient/clinic staff relations; coordinates with various groups within the company to ensure patient requests and questions are handled according to SOP.  Identifies difficult or priority issues and escalates them appropriately; ensures such issues are handled with care and immediacy.Performs follow up patient/clinic calls where necessary; completes call logs/documentation in a timely and accurate mannerAddresses customer questions via telephone and written correspondence regarding clinic benefits, RX refills, eligibility, and website  Answers mainline telephone calls and routes them appropriatelyPerforms other duties and projects as assigned

JOB REQUIREMENTS

Education:  

High School diploma or GED.

Experience:  

Minimum one (1) year of experience in an automated call center environment preferred.

Knowledge, Skills & Abilities:  

Excellent verbal/written communication and social skills.  Professional demeanor- positive communication, team skills/cross function partnership.  Provides recommendations to solve problems effectively, employing judgment consistent with standards, practices, policies, and procedures.Expertise of Microsoft Office, including Word, Excel, Outlook, Email and PowerPoint.Demonstrates proficiency in focusing on details, managing multiple tasks, and maintaining high organization in a fast-paced environment.Proactively identifies and reacts to the needs and expectations of both internal and external clients.Typing skills of 45-50 WPM.Proven ability to work successfully with diverse populations and demonstrated dedication to promote and enhance diversity and inclusion.