Patient Services Rep Req #: 0000188573
Category: Billing/Collections/Registration
Status: Full-Time
Shift: Day
Facility: Barnabas Health Medical Group
Department: MG Orthopedics - North
Location: RWJBH Orthopedics Livingston, 200 South Orange Avenue, Livingston, NJ 07039

Job Overview:

The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedule patient appointments, and perform routine clerical tasks. The PSR acts as a practice ambassador, contributing to overall patient experience, safety, and privacy.

Location:

Livingston, New Jersey

Travel Requirements:

Essex, Hudson, & Bergen County satellite offices for coverage, willing to travel regionally 45 minutes of anchor location.

Qualifications:

Required:

High School Diploma or General Education Degree (GED)Minimum of two (2) years front desk receptionist scheduler experience in busy multiple physician practices, including experience with electronic medical record system, scheduling appointments, answering busy phone lines, insurance verification, copays, check-in and check-out processUnderstanding of disability forms, and radiology and medication authorizationsDemonstrates a clear understanding of the importance of patient satisfaction and safetyStrong oral and written communication skillsAttention to accuracy and detailAble to multitask and work under pressureAbility to work independently and in a team environment

Preferred:

Associates Degree or Bachelor s DegreeBilingual a plusPrevious medical receptionist experience or background in general officeKnowledge of EPIC system a plus

Scheduling Requirements:

Shift Working: Monday-Friday, 8:00AM-4:30PMDay ShiftFull-Time, 40 Hours Per Week

Essential Functions:

Performs patient check-in and check-out functionsAnswers routine questions in person and over the telephonePerforms basic clerical functions such as copying, scanning, faxing, sorting and distributing mailCreates and maintains health record information, files and organizes as neededCoordinates with insurance providers and handles pre-authorizations and certifications as necessary

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

Paid Time Off (PTO) Medical and Prescription Drug InsuranceDental and Vision InsuranceRetirement PlansShort & Long Term DisabilityLife & Accidental Death InsuranceTuition ReimbursementHealth Care/Dependent Care Flexible Spending AccountsWellness ProgramsVoluntary Benefits (e.g., Pet Insurance)Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer