Join our team of Life Changers!

 

UPMC is hiring a Full-Time, Patient Service Representative to support the office in Harrisburg. 

 

Hours are Monday-Friday 8:30am-5:00pm, No holidays or weekends

 

Travel will be required 25% of the time to assist with coverage at other locations. Manager will discuss further during interview. 

 

We are seeking to recruit an individual with exceptional customer service abilities and a dedication to patient care for our team.

 Previous medical office experience is preferred but not required. 

 

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Responsibilities:

Provide a warm greeting for all patients. Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference. Collect copayments and any other applicable patient payments at the point of service. Confirm and/or update patient registration information at checkout and schedule follow-up appointments.  Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. Register patients in Biometrics (fingerprint recognition) program and explain benefits. Promote My UPMC patient portal and assist patients in registration when applicable Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries. Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations. Appropriately distribute / triage phone calls to other areas and / or clinical providers. *Performs in accordance with system-wide competencies/behaviors. *Performs other duties as assigned.