Job Summary

The Patient Services Representative will provide quality and consistent services to the patients in the Program calling to schedule medical appointments as well as coordinate procedures. Responsible for patient registration, scheduling, customer service and clerical support. Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department. Gathering correct patient demographics, insurance and/or financial information is essential. Employee must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.

Essential Functions

Greet visitors to the practice, directing them appropriately Answer incoming calls to the Partnership Comprehensive Care Practice, and triages calls appropriately Schedule patient appointments. Offer appointment alternatives when needed.  Scheduling duties include accurately gather patient demographics, insurance and/or financial information to establish patient's account, financial and billing data for the purpose of expediting third party billing and collection self-pay balances. Ensure that patient referrals from outside providers are secured prior to appointments. Ensure documents are scanned in accordance with scanning guidelines Manage message pool(s) as assigned.  Processing preauthorization requests. Performs other administrative duties related to the efficient operations of the Partnership Program.

Required Qualifications

Minimum of HS Diploma or GED. Minimum of 1 year of experience.  Proficiency in PC use and applications such as MS Office, Word and Outlook. Working knowledge of electronic medical record and scheduling systems - EPIC preferred. Medical terminology and bi-lingual speaking preferred.

Preferred Qualifications

Experience in customer service preferably in a high volume administrative or medical setting. Call center experience a plus. Excellent communication skills, written and verbal as well as interpersonal skills. Listens carefully and communicates clearly. Manages interactions from the patient's point of view. Respects patient/family confidentiality. Ensures and respects patient/family and customer confidentiality; makes necessary interaction to accommodate the diverse needs of our patients, families and customers. Ability to multitask is essential. Ability to work with others in a close manner; teamwork is essential. Ability to adapt to change and meet the unexpected needs and demands. Must be accountable, dependable, independent, motivated, punctual, reliable, and flexible. Must exhibit excellent work ethics and maintain honesty and integrity.
Other administrative duties as assigned. The duties listed above are not all-inclusive.

Physical Demands

Typically standing, walking

Location

Center City - Philadelphia, PA

Additional Information
This position is classified as Non-Exempt, grade F. Compensation for this grade ranges from $14.10 to $ 21.15 per hour. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.

Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel’s compensation framework. For information about benefits, please review Drexel’s Benefits Brochure.

Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.

Additional Required Documents

A review of applicants will begin once a suitable candidate pool is identified.