Join our team of Life Changers!

 

UPMC is hiring a Casual, Patient Service Representative to support the office in York. 

 

Office hours are Monday-Friday 7:30am-5:00pm

Must work a minimum of 2 shifts per month, can flex up to 40 hours a week if available.

No holidays or weekends!

 

We pride ourselves in providing a positive team environment that is family oriented, flexible and gets to work with a great group of doctors.

This is a fast-paced office where you will either being working at check-in, greeting our patients as they enter with a smile, and reviewing insurance information or you will be working in our call center where you answer patient’s calls with a positive attitude and enter all encounters into the patient’s charts and scheduling appointments. 

 

A pleasant work environment, and friendly team are just a few of our perks. Apply today!

Responsibilities:

Provide a warm greeting for all patients. Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference. Collect copayments and any other applicable patient payments at the point of service. Confirm and/or update patient registration information at checkout. Schedule follow-up appointments within the practice at checkout. Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. Register patients in Biometrics (fingerprint recognition) program and explain benefits. Promote MyUPMC patient portal and assist patients in registration when applicable. Assist patients in education of financial responsibility and connect them to advocacy resources as needed. Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries. Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations. Appropriately distribute / triage phone calls to other areas and / or clinical providers. Assist with administrative duties in the office including but not limited to scanning of medical records and faxing *Performs in accordance with system-wide competencies/behaviors. *Performs other duties as assigned.