Clarion Community Medicine is excited to welcome your application to our full-time Patient Services Representative role! Being a lift-changing member of our team in this role, there is the opportunity of career growth, receiving comprehensive Total Rewards benefits, and collaborating with a phenomenal team of medical professionals. In this role, you have the opportunity to - + Welcome patients with a warm greeting to ensure a positive first impression and facilitate a smooth check-in experience. + Guide patients through the use of self-arrival technology or assist with manual check-in at the desk, accommodating patient preferences for efficient service. + Collect copayments and any other applicable patient payments at the point of service, ensuring accurate and timely financial transactions. + Confirm and update patient registration information during checkout, ensuring that all personal and insurance details are accurate and current. + Schedule follow-up appointments for patients within the practice at checkout, promoting continuity of care and improving patient outcomes. + Connect patients to resources for scheduling ancillary services during checkout, ensuring comprehensive care across departments. + Assist patients in understanding their financial responsibilities and connect them to financial advocacy resources when appropriate. + Promote the MyUPMC patient portal, assist patients in registering, and provide guidance on using new technologies to enhance their care experience. Required + Completion of high school graduate or equivalent Preferred + Experience with personal computer-based applications, other various office equipment and proficient typing skills + Two years of experience in a medical / billing / fiscal or customer service function + Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**