The Patient Services Representative acts as a liaison between the hospital, patient’s and/or patient’s family, insurance companies and physician’s offices. Their primary function is to follow up with the assigned insurance’s regarding the account from initial billing, rebilling and correcting as required, to insurance payment that is promptly. At such time, rep is to review account for patient responsibility, contractual and/or discount arrangements. Also, responsible for review and correction of remittance advises, explanation of benefit from insurance companies or any other correspondence assigned.

Education:

Required: High School graduate or equivalent.

Preferred: Some college or technical training.

Experience:

Preferred: Hospital or similar medical facility experience.

Must be able to follow directions and to perform work according to department standards when no directions are given. Must be emotionally mature and able to function effectively under stress. Computer literate with spreadsheet and word processing applications. Organized, efficient and detail oriented. The ability to use Windows-based system, fax, copier, and multi-line, multi-function phone.

At Mountain View we pride ourselves on fostering an environment that is warm and welcoming where everyone feels heard, supported and valued. An environment that embodies a "family" culture that emphasizes not only the high standards in the care we deliver but also in the personal connections and relationships that form the heart of our institution. Our healthcare professionals and support staff work together as a close-knit family, united by a shared commitment to healing and improving the lives of our patients and each other.

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