UPMC Magee Women’s Specialty at Horizon- Farrell is hiring a full-time Patient Services Representative. This is a Monday-Friday, daylight position. No nights, weekends, or holidays!

Responsibilities:

Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. Assist with administrative duties in the office including but not limited to scanning medical records and faxing Guide patient through the use of self-arrival technology or check-in patient at desk depending on patient preference Schedule or connect the patient to resources to schedule ancillary services at checkout Understands the principles of service recovery and is empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. Assist patients in education of financial responsibility and connect them to advocacy resources as needed Obtain the signature of the patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries Promote MyUPMC patient portal and assist patients in registration when applicable Collect copayments and any other applicable patient payments at the point of service Provide a warm greeting for all patients Register patients in the Biometrics (fingerprint recognition) program and explain the benefits Confirm and/or update patient registration information at checkout Appropriately distribute / triage phone calls to other areas and/or clinical providers Schedule follow-up appointments within the practice at checkout