JOB SUMMARY

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The Patient Services Specialist 2 provides administrative help in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification and answering phones. May assist in training and mentoring junior Patient Services Specialists.

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SHIFT AND SCHEDULE

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Full Time: Monday to Friday 8:30 am to 5:00 pm

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ESSENTIAL FUNCTIONS OF THE ROLE

\n\nAssists patients and other visitors by performing patient related duties to include check-in or check-out, scheduling, insurance verification and answering and responding to phones inquiries. Arranges follow-up visits and referral appointments.\nRegisters patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patients to appropriate waiting areas.\nAccepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer utilizing appropriate codes. Generates daily payment reports and verifies cash drawer against report. Provides accurate patient, medical, financial or procedural information to patients or approved outside entities. Discusses financial arrangements with patients, as requested.\nResponds to routine escalated inquiries concerning services, hours of operation, etc. Ensures any patient complaints are handled appropriately.\nAids with medical records duties by pulling charts for scheduled and walk-in appointments, prescription refills and other requests. Retrieves, transports, sorts and files medical records. Copies medical records chart for patient transfers and referrals as requested.\nHelps in training, mentoring and providing help to junior staff as requested.\n\n

KEY SUCCESS FACTORS

\n\nExcellent listening, social and communication (oral and written) skills, and professional, good and respectful telephone etiquette. Ability to adjust communication style to suit different audiences. Caring listener, delicate, upbeat, optimistic, articulate, gracious and tactful.\nKnowledge of patient registration procedures and documentation.\nKnowledge of medical insurance claims procedures and documentation. Needs to have thorough knowledge of the Out of Network process\nSkilled in the use of personal computers and related software applications.\nSkilled in preparing and maintaining patient records.\nAble to examine unpaid third-party claims and delinquent accounts to resolve appropriate follow-up actions to ensure payment.\nAble to mentor and train staff.\n\n

BENEFITS

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Our competitive benefits package includes the following

\n\nImmediate eligibility for health and welfare benefits\n401(k) savings plan with dollar-for-dollar match up to 5%\nTuition Reimbursement\nPTO accrual beginning Day 1\n\n

Note: Benefits may vary based on position type and/or level

QUALIFICATIONS

EDUCATION - H.S. Diploma/GED EquivalentEXPERIENCE - 1 Year of Experience