POSITION TITLE: Call Center Representative/ Patient Services Specialist - Float   DEPARTMENT:  Patient Services  NATURE OF POSITION:   The Call Center Representative/Patient Service Specialist – Float will ensure accurately, timely and proper check-in and check-out procedures.  In addition, the position should have knowledge and understanding of the proper procedures for verifying insurance, completing demographics, and scheduling patients for initial and follow-up visits.  This position is an integral part of the healthcare team and must be knowledgeable of The Clinic procedures.  You must maintain patient confidentiality and abide by The Clinic (COFMC) policies and procedures.  The position will be in daily contact with Lead/Supervisor for The Clinic placement.  **Must be willing to work at all locations** MINIMUM QUALIFICATIONS:   + High School graduate or equivalent required   + Must be at least 18 years of age   + Medical/Dental office experience preferred   + Customer service experience required   + Ability to work and communicate with a multidisciplinary healthcare team and the public   + Basic computer skills required   + Superior phone etiquette    + Must be able to sit, stand, walk, bend, and/or lift for extended periods of time  RESPONSIBILITIES:  + Checks in/out patients for appointments and collect co-pays and account balances, if applicable   + Enters sliding fee information, if applicable   + Looks up and schedule, reschedule, or cancel appointments for patients   + Schedules and processes appointments   + Answers calls in a professional and courteous manner   + Filters and directs calls as appropriate   + Maintains provider schedules by making proper appointments   + Participates in agency-sponsored staff training (safety, OSHA, etc.)   + Protects the confidentiality of patients and their records at all times by complying with the Clinic’s patient confidentiality and HIPAA policies and procedures   + Provides guidance as needed to departmental employees regarding the Clinic’s policies and procedures   + Keeps workspace neat and organized   + Maintains a professional demeanor   + Exhibits a positive attitude and a commitment to the basic mission of the organization   + Exhibits caring qualities consistent with the values of a community health center   + Exhibits awareness of cultural factors and shows competence in reducing barriers to the accessibility of health care services   + Addresses patient complaints as outlined in patient complaint resolution  + Completes and submit all departmental specific reporting timely as requested + Perform job duties at various clinic locations. + Performs other duties as assigned  Powered by JazzHR