JOB SUMMARY

The Patient Services Specialist 1 Float, with direct oversight, provides administrative help in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones.

ESSENTIAL FUNCTIONS OF THE ROLE

\n\nServes as a float pool resource to various clinics within designated, local region.\nAssists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.\nAssists with patient registration duties by collecting and verifying insurance information.\nVerifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas.\nAccepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer utilizing appropriate codes.\nGenerates daily payment reports and verifies cash drawer against report.\nProvides accurate patient, medical, financial or procedural information to patients or approved outside entities. May be required to discuss financial arrangements with patients.\nReceives and directs phone calls. Assists patients and other visitors. Responds to routine inquiries concerning practice services, hours of operation, etc.\nEnsures any patient complaints are handled appropriately.\nAssists with medical records duties as requested.\n\n

KEY SUCCESS FACTORS

\n\nAble to travel regularly to various clinics within designated, local region and complete duties within scope as assigned.\nGood listening, social and communication (oral and written) skills; professional, nice and respectful telephone etiquette. Able to adjust communication style to suit different audiences.\nCaring listener, delicate, upbeat, optimistic, articulate, gracious and tactful.\nAble to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.\nAble to calm upset patients in a composed and professional demeanor.\nExcellent data entry, numeric, typing and computer navigational skills, with attention to detail and accuracy.\nRelaxed working in a fast paced, constantly changing and stressful environment.\n\n

BENEFITS

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Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: 

\n\nImmediate eligibility for health and welfare benefits\n401(k) savings plan with dollar-for-dollar match up to 5%\nTuition Reimbursement\nPTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level

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QUALIFICATIONS

- EDUCATION - H.S. Diploma/GED Equivalent

- EXPERIENCE - Less than 1 Year of Experience