Patient Services Specialist I - Island West Urgent Care **Galveston, Texas, United States** **New** Clerical & Administrative Support UTMB Health Requisition # 2406186 Patient Services Specialist - (Onsite) **Minimum Qualifications:** Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. **Preferred Qualifications:** Experience with patient registration, patient appointment scheduling, and/or insurance verification preferred. **Job Summary/Description:** The Patient Services Specialist I, creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients. **Job Duties:** **Customer Service** + Provides high level customer service in all interactions with internal and external customers. + Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. + Answers calls accurately and with exceptional customer service at all times, and ensure caller’s needs are met. + Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. + Acts as patient advocate and liaisons with various departments to meet mutual goals. + Addresses concerns of patients, provides service recovery, and escalates issues as needed. **Scheduling** + Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information. + Provides out-of pocket cost estimates to patients and counsels patients about unpaid bills. + Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services. + Schedules appointments and completes reminder calls to patients for scheduled appointments. + Coordinates financial counseling for day surgery. **Arrival** + Arrives patients and prepares paperwork/chart for visit. + Appropriately receipts all monies collected, tokens distributed, and deferments authorized. **Registration** + Obtains and documents information required for third party reimbursement. + Ensures compliance with Medicare and third party coverage. + Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization. + Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third party coverage(s) at every encounter. **Salary Range:** Actual salary commensurate with experience or range if discussed and approved by hiring authority. **Work Schedule:** On-site, Monday through Friday, 8am to 5pm **Equal Employment Opportunity** UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities. Compensation