Req #: 243509 Department: UW MEDICAL CENTER MONTLAKE MOTHER/BABY /PCN Posting Date: 02/18/2025 Closing Info: Closes On 03/10/2025 Salary: 80% of $4,572 - $6,539 per month Shift: First Shift Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-classified-staff-20210208.pdf) The **UW MEDICAL CENTER MOTHER/BABY PCN UNIT-** has an outstanding opportunity for a **Patient Services Specialist Supervisor.** **WORK SCHEDULE** + Par-time (32 hours per week) + Monday-Friday + Days **POSITION HIGHLIGHTS** + Conveniently located near public transportation + Make a difference for the patients and employees we serve + Opportunity to provide career growth **RESPONSIBILITIES** + Lead Patient Services Specialists and other assigned staff, and perform the work of the other Patient Services Specialist levels + Direct, schedule and assist in the training of staff; provide feedback to supervisor on staff's performance + Monitors daily performance dashboard; call waiting, queues, abandon rate and ensures daily work complete and accurate + Identify and resolve problems or unusual situations; recommend changes as necessary + Monitor and evaluate policies and procedures to suggest operational changes + Assists in the preparation and maintenance of provider and clinic schedules **QUALIFICATIONS** + Bachelor’s Degree in a medically related or public relations field + Four years of experience as a Patient Services Specialist OR High School graduation or equivalent and four years of experience as a Patient Services Specialist and a UW Supervisory Skill Certificate OR equivalent education/experience. **ABOUT UW MEDICINE** UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. **Challenge. Collaboration. Compassion. (https://www.uwmedicine.org/about/career-opportunities/harborview-medical-center)** Become part of our team, and join our mission to make life healthier for everyone in our community. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.