Now Hiring: Patient Service Rep About the Opening: Our client within the Pharmaceutical industry is looking to hire several Re-enrollment Advocates to help patients and customers through the re-enrollment process for the year. This position is 100% ONSITE in Louisville, KY. Work Environment: + 100% ONSITE in Louisville, Kentucky + Hours: Three week training period from 8:30am to 5pm M-F. After training, there are different shift options: 8am-4:30pm OR 9am-5:30pm + Desk job, primarily communicating with patients and providers over the phone. + High volume of auto-connected calls. + Three-week in-person training Job Responsibilities: In this role, you will be responsible for handling high-volume calls, emails, and other requests from patients and healthcare providers, ensuring exceptional service and accurate information management. + Answer calls, emails, and other requests from patients and healthcare providers, meeting or exceeding service level goals. + Handle high-volume calls that are auto-connected. + Accurately capture and update information in our systems. + Provide availability, tracking, and shipping information for patients’ medications as needed. + Schedule treatments to be sent to patients or their healthcare providers. Skills & Qualifications: + High school diploma or GED REQUIRED + Experience with medical and/or pharmaceutical terminology preferred + Experience handling high-volume calls REQUIRED #NCS2024 About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.