YOUR PASSION, ACTIONS & FOCUS is our Strength
Become one of our Contributors
Join the KnipperHEALTH Team!
Founded in 1986, J. Knipper and Company, Inc. and its affiliates, KnippeRx and Eagle Pharmacy, are dedicated to providing services exclusively for the pharmaceutical and life sciences industries. We are in an exciting accelerated growth phase fueled by our three integrated business units; Third-Party Logistics (3PL), Custom Pharmacy Solutions (CPS), and Marketing Support and Samples Management (MSSM). Our company’s focus and mission are based on building partnerships and collaborating with our clients to create solutions that are strategically designed, faithfully executed and driven by market insight and data to ensure maximum return on our clients’ investment, ultimately improving people’s lives.
The Knipper Vision: Create the shortest path between patient and therapy.
Summary:
This is a critical position requiring excellent customer interaction skills. Individual is expected to enhance patient satisfaction with Eagle Pharmacy programs by responding to incoming phone calls and placing outgoing call to patients and physicians as assigned while providing support for our Patient Support Services Representatives. Problem solving skills are essential
KEY RESPONSIBILITIES:
Answer inbound phone calls in a prompt, courteous and professional manner ensuring compliance with state and federal regulationsAssists staff with their questions and problemsAble to clearly identify problem, analyze situation and rectify patient’s concerns using established proceduresHandle difficult people and problems by resolving matters in an effective and timely mannerProvide floor supportMonitoring queues to ensure timely completionAssist with one-on-one training with new representatives as neededComplete History Reports QualificationsMINIMUM JOB REQUIREMENTS:
This position requires a high school diploma or equivalent. Having post high school or specialized training is a plus.Candidates should have six months of call center experience and six months of administrative duties experience.Candidates with pharmacy or medical experience are desired.Candidates must be proficient with Microsoft Word, Excel and Outlook.
KNOWLEDGE, SKILLS & ABILITIES:
Positive attitude with excellent customer service mindset, working in a way that demonstrates a commitment to incredible serviceAbility to handle multiple activities or interruptions at onceAbility to perform repetitious work accuratelyFocused team player, who can work in conjunction with pharmacists, pharmacy technicians, other departments, customers, and managementWork independently with little supervision and meet daily deadlinesAble to work under pressure; ability to multi-task; strong attention to detailCreative problem solver and effective at conflict resolutionComputer proficiency to navigate required databases and operate in required software packagesExcellent communication skills, both written and oralStrong interpersonal skillsInterested in working with people with a strong desire to resolve problemsAbility to work flexible hours as neededAbility to sit at computer using phone and headset for length of shift with breaks and lunch away from desk assigned per length of given shiftPHYSICAL REQUIREMENTS:
This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knipper and Eagle Pharmacy are equal opportunity employers.
Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMS
www.icims.com