Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life. Full-time: 2550 Main Street, Buffalo, NY SUMMARY OF POSITION FUNCTION: Performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve. MAJOR DUTIES AND RESPONSIBILITIES: + Knowledge and demonstration of agency core values in day-to-day activities + Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment + Maintain a neat, organized workspace consistently + May require travel between sites to provide coverage for other support staff + Greeting and checking clients in upon arrival for their appointment + Processes intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing + Answering and directing calls to the appropriate person + Daily insurance verification of 3rd party payers, Medicaid and completion of financial reviews + Collection, reconciliation and posting of all client payments + Sends/receives incoming and outgoing mail and faxes + Responding to high volume of email requests in timely manner + Attend meetings onsite and offsite as assigned + Other duties as assigned SKILLS/COMPETENCIES: + Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system + Excellent customer service skills with clients and colleagues + Excellent computer skills and use of office machines + Strong communication skills, both verbal and written + Meticulous attention to detail; excellent time management and organizational skills + Ability to multitask in a fast-paced work environment EDUCATION REQUIREMENTS: + High School Diploma or equivalent EXPERIENCE: + One year work experience in work related field preferable + Flexible availability and willing to work nights and weekends. Must possess a valid driver’s license with an acceptable driving record and have reliable transportation. COMPENSATION: $17/hr