Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life. Full-time: 227 Thorn Avenue, Orchard Park, NY **4 days remote, 1 day in office** SUMMARY OF POSITION FUNCTION: Performs complex administrative tasks and provides administrative support to Nursing department, Clinicians, Providers and/or Managers while delivering exceptional customer service to the individuals we serve. MAJOR DUTIES AND RESPONSIBILITIES: + Knowledge and demonstration of agency core values in day-to-day activities + Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment + Maintain a neat, organized workspace consistently + Scheduling, auditing, uploading documents into electronic health record + Assists in the completion of prior authorizations + Routine checks of ISTOP as appropriate + Answering and directing calls to the appropriate person while maintaining a central registry and logging all individual requests via Medline + Sends/receives incoming and outgoing faxes + Responding to high volume of email requests in timely manner + Attend meetings onsite and offsite as assigned + Assists in obtaining data collection + Other duties as assigned SKILLS/COMPETENCIES: + Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system + Excellent customer service skills with clients and colleagues + Excellent computer skills and use of office machines + Strong communication skills, both verbal and written + Meticulous attention to detail; excellent time management and organizational skills + Ability to multitask in a fast-paced work environment + Has completed the Relias Office Certificate program EDUCATION REQUIREMENTS: + High School Diploma or equivalent EXPERIENCE: + One year work experience in work related field preferable + Flexible availability and willing to take on after hours call if needed + Must possess a valid driver’s license with an acceptable driving record and have reliable transportation. COMPENSATION: $17.46/hr - $22.26/hr