The Command Center Patient Transfer Coordinator coordinates patient transfers with one call convenience for the referring provider/physician. The Patient Transfer Coordinator answers calls to collect clinical information relative to a transfer request and facilitates the transfer by matching the patient’s clinical needs to the facility with service and bed capacity capability. The specialist works in collaboration with referring and accepting providers, hospital house nurse supervisors, bed placement coordinators, and other hospital staff to coordinate a streamlined transfer of the patient. This position requires the coordinator to multitask, maintain great customer service and identify and escalate concerns.
ResponsibilitiesThe Command Center Transfer Coordinator may be assigned one or more duties. These duties include, but are not limited to, the following:
Promptly answer, evaluate, and prioritize incoming transfer request calls for service while communicating effectively with all callersCommunicate with referring and accepting providers, transport service providers, and various hospital facility staff to complete patient transfersRequest and coordinate all medical transportation to complete transfers as necessaryAbility to multi-task in a fast paced environmentEnsure appropriate clinical information is gathered and presented to accepting physician and provide timely communication to referring and accepting provideUtilize excellent problem solving and critical thinking abilitiesDemonstrate exceptional customer service, communication, and telephone skillsMaintain a calm and professional demeanor at all timesThoroughly and accurately document all communication related to each transfer center call in a timely manner and within timelines set forth within Command Center policy/proceduresDemonstrate a working knowledge of EMTALA rules and regulationsMaintain a high degree of familiarity with and demonstrate compliance with established policies and procedures related to coordination of patient placement and transferDemonstrate the ability to make accurate moment to moment decision making in regards to the patient transfer processEffectively triage all incoming requests for service according to the center’s policies and guidelinesParticipate in training programs and ongoing education as requiredFollow up with referring and receiving providers to gather feedback and ensure a seamless transfer processEscalate issues and communication appropriate with Command Center Clinical Nurse Manager and/or Director as appropriatePerform other duties as assigned
QualificationsEducation:
High School Diploma or EquivalentGraduate of an accredited school of Nursing, Paramedic program, or Emergency Medical Technician training programLicensure (State of Kentucky or Compact State): RN/Paramedic/EMTBLS RequiredACLS PreferredMinimum Work
Experience:
A minimum of 3 year(s) of health care related experience in an acute care hospital setting, patient care setting, and/or emergency medical transport setting.Experience in Critical Care/Emergency Department preferredRequired Skills, Knowledge, and Abilities:
Basic computer literacy/data entry and technology skillsExemplary interpersonal communication and telephone skillsMust be capable of performing work in a multitasking, fast paced environment and retain detailed informationAbility to adjust in a fast paced environment while maintaining a positive and calm attitude in all contactsKnowledge and basic understanding of EMTALA guidelinesCritical thinking and problem solving skillsAbility to work independently and as a team memberAbility to resolve complaints, problems, and issues with tact and focus on service excellenceKnowledge of patient medical conditions and medical terminologyAbility to recognize and react to changing priorities and ability to make timely & accurate judgment decisionsAbility to work as a team memberStrong attention to detail