Job Type:

Regular

Work Location:

Patricia Nash Designs - Antioch, TN 37013

Overview:

Patricia Nash Designs and 2020 Companies have partnered to hire an experienced full-time Retail Sales Lead!

Where: Patricia Nash Retail Store in Nashville, TN

Who: Experienced Lead Retail Sales Associates

The Retail Sales Lead position is responsible for supporting the Store Management team with the day-to-day sales operation of the location and will contribute to the overall success of the store. Retail Sales Leads will manage training compliance while driving operational and sales objectives of the store sales team. Will have key holder responsibilities and lead sales floor in the absence of store management.

Some of your day-to-day tasks:

Enhance the customer experience by assisting with their journey throughout the storeIdentifies and resolves store issues, informing or escalating as appropriate to the store managementDrives sales & product training along while ensuring operational compliance with sales associatesCommunicates specific event promotions, tactics, and sales objectivesRetain knowledge of current promotions, trends, merchandise features, store inventory, policies, and procedures

What's in it for You?

Competitive, weekly payHourly pay starting at $19.50+/hr based on candidate experienceEarn a bonus, paid monthlyNext day pay on demand with DailyPayWork an average of 36+ hours per week1.5x hourly rate for working approved HolidaysWork shifts during high traffic times including weekends, weekdays and holidaysEligible for medical/dental/vision benefitsPaid time off401K program with matchingExciting and innovative work environmentPaid Sick Leave available in accordance with state/local ordinancesEmployee Assistance ProgramLeadership Development Program

Job Description:

Accountable for meeting and exceeding individual goals for store revenue and profitability while achieving the highest standard of customer experienceStay current with market competition, industry, fashion trends and customer shopping behaviorsProactively identifies opportunities to improve store operations or customer experience and develops solutions with Store management teamDrives operational compliance of procedures and policies with Associates; informs store management of any gaps in compliance and performs follow-up with Associates to ensure opportunities are addressedResponsible for ensuring that all Associates are highly knowledgeable on client products and services; ensures Associates possess the soft skills necessary to inform and empower customersModel effective sales and support behaviors by spending time on sales floor; observes Associate sales interactions and provides in-the-moment coaching or recognition; practices scenarios with Associates to demonstrate “what good looks like”Responsible for ensuring location maintains store standards for merchandising, product placement, asset protection, and safety; supports store merchandising and marketing resets are executed according to standards and guidelinesCommunicates specific event promotions, tactics, and sales objectivesResponsible for ensuring all escalated customer service issues are resolvedIs a point of contact to support and provide guidance to Associates and will work directly with the store management team and store support team to resolve concerns or issues timelyCommunicates effectively between the store management team and the store support team on all questions, concerns or improvements neededPerforms work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlinesPosition requires a variable work schedule and will require some work on evenings and weekends and may require working additional hours during product launches and holiday shopping seasonPosition requires a consistent commitment to policies and procedures including but not limited to attendance, confidentiality, conflict of interest, and ethical responsibilities

Qualifications:

1 - 3 years of experience working in sales at a high-volume or luxury retail store with experience in the fashion or retail industry preferredPrevious retail lead experience in one or more retail disciplines including sales management, merchandising, operations, inventory/asset protection and/or customer servicePrevious success working in a high visibility/Flagship retail location is preferredHigh school diploma or equivalent requiredDemonstrated strong written and verbal communication skills including a proven ability to write in a clear and grammatically correct mannerExperience in coaching and giving timely and relevant feedback to peersAbility to understand the meaning and implications of KPIs and ability to use business analysis to generate, evaluate, and act on strategic options and opportunitiesA positive “Solve for Yes” attitude, and solutions-oriented approach to businessExcels in judgement for balancing competing priorities and advancing the initiative/projects with the highest impact to the business

Requirements:

Use mobile device to clock in/out per shift using store Wi-FiWork retail hours including nights, weekends, and holidaysOne year of retail experienceHigh School Diploma or GEDVideo interview within 24 hours of screeningBackground check

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.