The Paycom Specialist is responsible for providing world-class service and top-tier support to clients to drive client retention. They are Paycom configuration experts and work with clients to maximize their ROI. They retain and strengthen client relationships by providing proactive consultation, best practice solutions, and business strategies for optimizing system usage. They act as a partner and project manager to clients to ensure maximum ROI is realized in all areas of the system. They work with clients to map current processes, understand pain points, and identify areas of improvement to maximize efficiencies.

RESPONSIBILITIES

Manage a book of business while ensuring clients are receiving their maximum value for their products and understand the ROI for the products they use Act as a configuration expert in all modules of the Paycom solution Identify trends through customer interactions and account analytics to present strategic solutions to a customer that maintains and improves client retention and their ROI on the Paycom system. Maintain relationships with assigned book of long-term clients in our core market via outbound phone calls, conference calls, and webinars Coordinate with internal departments and drive resolution on any customer projects to drive employee usage and customer health leading to client retention. Partner with client on change management strategies to ensure total client/employee adoption of Paycom software, services and new feature releases. Troubleshoot and resolve customer inquiries with same day comprehensive resolutions Partner with internal departments to ensure appropriate usage strategies are in place; act as feedback loop to client facing departments to ensure usage driving practices are effective. Ensure payrolls for all assigned accounts are processed with 100% accuracy Acts as a subject matter expert in multiple modules of the Paycom solution Enter relevant information into the CRM system after each contact with a client to ensure quality data to enable effective client retention Actively engage in continuous learning and self-improvement to complete required training programs and enhance system knowledge and stay up to date on legislation impacting clients