To support the credit and gift card operations through exceptional customer service to our customers, performing analysis to drive program performance and increase sales. All of these functions work to support customers online and in stores. This role also works with the stores team in partnership of the payment programs.

Essential Function

Resolves gift card discrepancies for stores and eCommerce businessesReconcile sales and payments for gift cards related to B2B (business to business) vendorsProcess, track and ship out orders to B2B vendorsProvide high quality customer service and resolve customer issues timelyHome Office primary point of contact to research and resolve gift card, credit card and debit issuesDrive the gift card sales strategy in partnership with leadership team, stores team and B2B vendorsPerform gift card analytics around sales, redemptions, refunds, promotions and inventoryPrimary point of contact for gift card store initiatives and eventsWork credit card, debit card, Paypal & BNPL disputes and chargebacksResearch and resolve Afterpay, PayPal and other eCommerce payment failuresResponsible for activating gift cards and handling funds with complete accuracy and according to policies and proceduresServe as backup support for the ecommerce Fraud team when needed

Required for All Jobs

•Performs other duties as assigned

•Complies with all policies and standards

Education Level

Required/
Preferred

H.S. Diploma or GED

Bachelor’s

Preferred

Experience

Experience Details

Required/
Preferred

1-3 years

Customer Service/Credit phone experience

Required

1-3 years

Analytical experience

Required

1-3 years

Credit card and payment type experience

Preferred

1-3 years

Gift Card Program experience

Preferred

Knowledge, Skills and Abilities

Microsoft Office proficiency, especially in Outlook, Excel and Power Point

Analytical Skills

Strong communication skills – written and oral

Demonstrated focus on delivering high quality customer service

High integrity and handle cash/funds in adherence to company policies and procedures

SQL knowledge – preferred

PHYSICAL DEMANDS/WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Physical Demands

Remote Work Frequency: Weekly

Working Conditions

Accessibility Guidelines:

Belkcareers.com is committed to making the on-line application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the "Americans with Disabilities Act," and the Web Content Accessibility Guidelines. If any of the information on the belkcareers.com website is not accessible to you due to a disability, please contact us via email at HRSharedServices@Belk.com. Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 and we will be happy to assist you with the application process.

We are an Equal Opportunity Employer:

Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.

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