Essential Function
Resolves gift card discrepancies for stores and eCommerce businessesReconcile sales and payments for gift cards related to B2B (business to business) vendorsProcess, track and ship out orders to B2B vendorsProvide high quality customer service and resolve customer issues timelyHome Office primary point of contact to research and resolve gift card, credit card and debit issuesDrive the gift card sales strategy in partnership with leadership team, stores team and B2B vendorsPerform gift card analytics around sales, redemptions, refunds, promotions and inventoryPrimary point of contact for gift card store initiatives and eventsWork credit card, debit card, Paypal & BNPL disputes and chargebacksResearch and resolve Afterpay, PayPal and other eCommerce payment failuresResponsible for activating gift cards and handling funds with complete accuracy and according to policies and proceduresServe as backup support for the ecommerce Fraud team when neededRequired for All Jobs
•Performs other duties as assigned
•Complies with all policies and standards
Education Level
Required/
Preferred
H.S. Diploma or GED
Bachelor’s
Preferred
Experience
Experience Details
Required/
Preferred
1-3 years
Customer Service/Credit phone experience
Required
1-3 years
Analytical experience
Required
1-3 years
Credit card and payment type experience
Preferred
1-3 years
Gift Card Program experience
Preferred
Knowledge, Skills and Abilities
Microsoft Office proficiency, especially in Outlook, Excel and Power Point
Analytical Skills
Strong communication skills – written and oral
Demonstrated focus on delivering high quality customer service
High integrity and handle cash/funds in adherence to company policies and procedures
SQL knowledge – preferred
PHYSICAL DEMANDS/WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Physical Demands
Remote Work Frequency: WeeklyWorking Conditions
Accessibility Guidelines:
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We are an Equal Opportunity Employer:
Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.
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