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As an Payment Implementation Associate I within the Client Onboarding team,  you will be responsible for implementing all new Treasury Services cash management business within agreed timeframes, using a tried and tested methodology to ramp up revenue. You will partner closely with the In-Country Implementations Team, Operations, and other internal partners to ensure a successful project delivery and client experience,  provide accurate and timely implementation statuses and escalate issues that put the target date at risk. Concurrently, you will manage project that may have competing priorities, resources, and timelines. You will develop subject matter expertise and leverages gained skills and experience to share with colleagues.  

 Job responsibilities

Implement Cash Management solutions between established EMEA booking locations, of varying size and complexityProvide assistance to the Sales Team in scoping target solution.Develop project plans as agreed for each deal incorporating the methodology used within the Project Management Team. Provide guidance to the client with respect to the tasks and their role within the plan. Work with internal and external parties to deliver the solution within specific time frames. Drive regular client meetings/calls to review the project against the plan. Update internal tracking reports on a weekly/monthly basis. Provide support to team colleagues as required. Attend meetings and training as required to continue development and to enhance knowledge of cash management products, processes and technologies.Either through own initiative, or through teams, be a pro-active member of the department, working to reduce implementation cycle time.

Required qualifications, capabilities and skills

Minimum five years' customer service experienceOperations/Implementations experience preferredCash Management and Treasury Services experience/knowledge preferredKeen attention to detailStrong verbal, written, and interpersonal communication skillsAbility to adapt to a changing environment including changes or adjustments to work scheduleStrong organizational and decision-making skillsStrong presentation skills and negotiating skills essential Aptitude to learn documentation and risk requirementsAbility to work on multiple applications while working under minimal supervisionExhibit ability to work effectively in a team environment

Preferred qualifications, capabilities and skills

Project management experience, would be beneficial Client contact experience