Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

 

Job Summary:

As a Payment Lifecycle Specialist within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. Your contributions will be instrumental in fostering the firm's growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance.

 

Job Responsibilities:

Execute daily business as usual (BAU) tasks/activities in the most efficient and highly control framework-oriented environment. Publish/Review daily/weekly performance metrics pertaining to the function and identify and track reasons for deviation from agreed levels or expected behavior. Ensure follow-up and escalate all aging items. Perform processing and verification for cash wires and necessary controls around it. Manage all cash exceptions and handhold to closure, be it client, market, or transaction type. Ensure timely review and certification of CFS Middle Office Cash function procedures, operating service agreements, and business resiliency plans. Review and improve productivity benchmarks on an ongoing basis. Actively participate in multiple forums such as Product, Client Service, and Strategy to analyze the impact based on market changes and drive tech initiatives to meet client expectations and internal functional goals. Create strong resiliency and backups within the team by actively involving in day-to-day activities and training initiatives. Work in partnership with Operations Control Management/Risk teams for performing QA testing, MIS, and internal and external audits.

 

Required Qualifications, Skills and Capabilities:

Bachelor's Degree required or equivalent with minimum 4 years experience Excellent prior custody & fund services, markets or prime brokerage operational experience along with managing staff Ability to be flexible, follow tight deadlines, organize and prioritize work Strong analytical and problem solving skills including taking the initiative to drive change and enhance controls Ability to manage through a changing business landscape Candidate must have a control focused agenda, and a thorough understanding of program/project risk Anticipate issues and Proactively drive initiatives to ensure results Strong oral and written communication and presentation skills including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments Proactive in identifying and escalating issues Strong financial markets product knowledge and understanding of the transaction lifecycle in Custody  Proficiency in MS excel and an ability to clearly storyboard using PowerPoint

Preferred Qualifications, Skills and Capabilities:

Subject matter expertise in Equities, Fixed Income, FX, Collateral, Derivatives preferred