Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

 

Job Summary:

As a Payment Lifecycle Associate within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. Your contributions will be instrumental in fostering the firm's growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance.

 

Job Responsibilities:

Provide overall supervision to the staff during their shift operating window. Ensure that all work items are completed as per the agreed SLA. Monitor the exceptions and ensure that they are resolved in a timely manner. Identify opportunities for improving the efficiency of the process. Identify the training requirements of the team members and work with the VP on providing the required trainings. Track the changes to the procedures and ensure that the team is fully aware of the changes. Prepare the position of the Nostros as per the funding/projections requirement. Coordinate with the business and treasury teams to arrive at the appropriate funding requirements of the Nostro Account. Perform reconciliation to identify the reason for the break and reach out to businesses to close the breaks. Support Global Treasury teams in the process of predicting and funding the bank's cash positions across Asia, EMEA, and WHEM. Monitor and validate overdraft and credit interest charges. Partner with Global projects team to ensure seamless rollouts of any enhancements and on or off boarding of any accounts from Cash Management systems. Manage stakeholders both internal and external.

Required Qualifications, Skills and Capabilities:

Strong written and oral comprehension of English language  Working knowledge of Banking Operations Computer navigation skills College degree and four or more years of banking experience in a leadership role, or four or more years of Banking Operation Experience

Preferred Qualifications, Skills and Capabilities:

Proficient in Microsoft products Knowledge of Nostro Funding Process