Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary:

As a Vice President within Payments Global Investigations team, you will directly be responsible for the day to day operations, including transaction processing, client service and database controls.  You will be responsible for understanding the key metrics and risk components within each LOB and manage the team to meet the financial plans put forth by these LOB’s, whilst partnering globally where the business operations/product are located.  You will be accountable for maintaining staff and budget requirements. 

Job Responsibilities:

Manage team performance and staff development. Manage overall governance on the function, both people and process. Ensure a daily review of all control execution aspects and track project completion. Drive all teams towards the aligned goal and highlight bottlenecks. Manage client deliverables with a high level of timeliness and accuracy. Develop an environment of continuous focus on quantifiable productivity and quality. Constantly and regularly review processes and performance with a focus on improving departmental competency/performance rating. Review regularly procedures assuring new processes are documented. Identify business knowledge gaps and ensure everyone has ownership of deliverables. Interact with global location managers in an effective and professional manner. Monitor all relevant Management Information System data ensuring all issues have been resolved expediently. Lead and manage multiple projects and publish status updates. Identify department strategy and plans related to broader organizational goals and direction. Work directly with senior managers to identify technology, resource, and/or process needs. Identify opportunities for improvements in the process, recommend solutions, and take them to closure.

Required Qualifications, Skills and Capabilities:

Minimum 3 years of experience as a Vice President or equivalent in a Payments role focusing on payment processing, investigation, lifecycle, etc. Experience in Work Queue management  Established background handling a diverse team composing of people managers and individual contributors, totaling to not less than 20 FTEs Has strong people management skills, with ability to influence team and stakeholders alike. Possesses a control and results-oriented mindset, with experience in proposing and leading process efficiencies Has a strong business management and robust bend for governance/transformation.  Primarily, would support WHEM Shift and hence, should be amenable to working in Night hours and flexible to adjust as per business needs. Location would be NKP, Mumbai.