Job summary

As a Payment Lifecycle Spec. IV within Payment Services, you will provide support to both clients and internal partners by performing account analysis using various systems and applications, where analytical and critical thinking as well as payment processing skills are key.

 

Job responsibilities

Provides support to internal peers and external clients to address complex situations pertaining to billing of items on the client account Manages a daily case pipeline ensuring timely case resolution that upholds departmental service standards Professionally communicates using interpersonal skills that convey a sense of ownership, commitment to resolution, and industry knowledge Exhibits leadership qualities that promote a team oriented, professional and focused work environment, setting the example for peers Technically dexterous with use of Microsoft Office applications, in addition to the company/departmental specific applications required to perform job functions Multi-tasks effectively by mechanically maneuvering among several systems/applications in constant balance to achieve maximum efficiency that maintains service standards without detrimentally affecting the operations

 

Required qualifications, capabilities, and skills

Minimum 3+ years of customer service experience Minimum 6+ months of computer software systems experience including Microsoft Office Exhibits solid risk and control understanding  Strong analytical and payment processing skills  Demonstrated ability to meet tight deadlines Must be able to multi-task 

 

Preferred qualifications, capabilities, and skills

Knowledge of billing services / payment processing industry Understanding of ACH/WIRE/Lockbox processes Ability to provide professional and interpersonal communication when interacting with others Flexible and adaptive to constant change Ability to interpret billing processes and associated details

 

HOURS of OPERATION:  Monday -  Friday 7:00am - 4:00pm/ ET (HYBRID SCHEDULE CURRENTLY)