Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

 

Job Summary:

As a Payment Lifecycle Specialist, you play a pivotal role in maintaining the strength and resilience of JPMorgan Chase. You contribute to the firm's growth in a responsible manner by foreseeing new and emerging risks, and applying your expert judgement to address real-world challenges that affect our company, customers, and communities. Our culture encourages innovative thinking, challenging the status quo, and striving for best-in-class performance.

Job Responsibilities:

Strengthen and monitor the control environment. Ensure all deliverables are completed correctly and issued to clients per the timetable. Provide timely information to stakeholders and clients on pending requests and possible impacts on other processes. Respond to client services/internal queries in a timely fashion to ensure all queries are logged and resolved within the appropriate time frame. Identify and escalate issues in a prompt and timely manner that may impact service. Identify and implement cost-saving measures. Adopt best practices by partnering with other transaction processing teams. Work closely within the team to ensure all the daily activities and checklists are completed. Leverage technology by means of system enhancements. Escalate issues and challenges on time. Actively participate in new projects. Maintain control of the environment in respect of JPMorgan & Chase Co. policies and the local regulatory rules.

Required Qualifications, Skills and Capabilities:

Experience with International Payment Processing Operations Experience in back-office operations of a reputed foreign bank or it's processing arm/private sector bank/public sector bank as a supervisor Working knowledge of SWIFT and international payment conventions and practices Excellent written and oral communication skills Bachelor’s degree with minimum 1 year of experience Strong PC skills, including knowledge of Microsoft Office Suite Should be flexible across APAC/EMEA/WHEM shift and weekend as required to support the client.