Join our Payments Operations team and be at the forefront of digital payment innovation. Shape the future of seamless financial transactions in a fast-paced environment where your expertise is valued and your career can thrive. Unlock your potential by contributing to operational excellence and client satisfaction.

As a Payment Lifecycle Specialist IV within Payments Operations, you will play a key role in ensuring the accurate and timely transfer of funds across various products and clients. You will process payments, perform investigations, and collaborate with cross-functional teams to uphold compliance, mitigate risk, and drive process improvements. Your contributions will help maintain our reputation for secure and efficient financial operations.

Job responsibilities

Execute high-volume payment processing tasks, validating global currency fund transfers for accuracy and timeliness.Process payments for cash, trade, merchant, or commercial card transactions, including customer account verification and sanctions screening.Identify, resolve, or escalate procedural issues or operational errors, ensuring compliance with risk standards.Collaborate with cross-functional and cross-locational teams and clients to achieve team objectives and drive positive outcomes.Detect and escalate potential fraudulent threats to prevent financial and reputational damage.Contribute to process optimization initiatives, identifying inefficiencies and enhancing the customer experience.Coach, train, and mentor team members to uphold high standards of productivity, quality, and service.Interface with other operations departments to research and resolve inquiries, including escalated matters.Apply innovation, market product knowledge, and artificial intelligence to optimize payment lifecycle processes.

Required qualifications, capabilities, and skills

Intermediate knowledge of global payment processing operations, including standard operating procedures and customer-specific instructions.Strong task execution and time management skills to ensure timely and accurate completion of work.Proven decision-making and problem-solving abilities, utilizing critical and analytical thinking in moderately complex situations.Proficiency in data analysis techniques, with the ability to interpret and communicate data effectively.Excellent communication skills and emotional intelligence, with a growth mindset and personal resiliency.Ability to collaborate with stakeholders and cross-functional teams to solve problems and drive continuous improvement.Intermediate computer, software, and technical skills, including alpha/numeric data entry and typing.Foundational understanding of cybersecurity controls and anti-fraud strategies to help identify and address potential threats.

Preferred qualifications, capabilities, and skills

Knowledge of ISO or SWIFT message processing or management.