Join a team of passionate and curious members who are ready to make an impact.

As a Payment Lifecycle Specialist IV within the Payments Investigations Function, you will support the day-to-day operations by investigating, conducting callback validation, and resolving Client Investigation inquiries pertaining to wire transfers on Chase branches for Treasury Clients. 

Job responsibilities:

Conduct callback to Chase retail clients and validate their amendment, recall cancellation, and debit authorization. Ensure investigations and transactions are processed in accordance with documented procedures.  Undertake various functions within the team and ensure that all relevant deadlines and stipulated controls are met. Process manual instructions received on fund / wire transfers for global currencies.  Analyze information to determine accuracy and completeness of data. Assist in the training/education of other members in job functions/procedures relating to the unit.  Process any required back-up tasks relating to production, identifying ways to improve current work practices. Work with minimum supervision and act on own initiative to identify tasks to be undertaken. Participate in the rotation of functions within the group ensuring no degradation to workflows.

Required qualifications, capabilities, and skills:

Graduate with good academic record.  Excellent communication skills. Customer oriented Experience and a working knowledge of various aspects of International Payment Processing Operations.  Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player.  Excellent written & oral communication skills in English.  A proactive approach to problem solving, taking ownership of issues, and having the determination to follow through. Escalate issues as appropriate.  An acute client focus with a good analytical approach. Knowledge of working on Computers, MS Access, Excel, PowerPoint, and Word.

Preferred qualifications, capabilities, and skills:

Working Knowledge of SWIFT & international payment conventions & practices is preferable.  Experience in the back-office operations of a reputed foreign bank or it’s processing arm/private sector bank/public sector bank. Clear and excellent communication skills.