The Payments Team at Cash App & Afterpay is responsible to build and maintain a resilient, optimized, and innovative payments ecosystem, ensuring that customers can seamlessly move money into and out of Cash App. We identify and drive strategic initiatives to enhance our payments platform and partner with the product development teams to build best in class payments infrastructure. Our day to day work includes monitoring, triage, and investigation for payment success, cost validation and reporting, scheme rules and post-transaction flows. Reporting to the Acquiring Operations Manager, you’ll be responsible for driving operational excellence for our complex ecosystem of gateways and acquirers. This includes identifying and driving strategic optimizations, investigating and problem solving, and participating in cross-functional initiatives aimed at driving payment acceptance and building trust. We’ll rely on you to advocate for a healthy payments ecosystem for our customers and our partners, finding new innovative solutions that position Cash App for future success and growth.
You will:
Manage payment operations across multiple acquirers, gateways, networks, and product types.Partner closely with our Product Data Science and Financial Platform Engineering teams to maintain and iterate on our data analytic tools which support KPIs for payment success rates. Triage and investigate reported payments escalations across multiple channels, while providing timely and accurate responses to our internal and external partners.Enjoy getting into the weeds to deeply understand our systems to address day-to-day needs and also look for patterns or gaps which may lead to more strategic opportunities.Design and monitor reporting that capture deep insights related to processing performance, including both payment industry standards, as well as Cash-specific metrics. Partner and collaborate internally across multiple stakeholders (including data science, product, legal, finance, and engineering) to scope, influence, and drive implementation of optimizations and new payment ideas.Be a proactive executor and have a bias to action, working autonomously and with our internal and external partners to jump into the details and problem solve. Become an expert in core payments and support infrastructure, tools, systems, and data