Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission.

Job Description

Are you passionate about driving excellence in payment operations? Do you thrive in a dynamic environment where your expertise can make a real impact?

If so, we have an exciting opportunity for you as a Payment Operations Senior Specialist in either our GBP or EUR teams in Tallinn!

This role is a unique opportunity to have an impact on Wise’s mission by contributing to building and supporting operationally sustainable cross-border products and help save millions more people money. 

What You'll Do:

Execute with Excellence: Maintain a high level of consistency in executing recurring responsibilities within GBP or EUR domains, ensuring top-notch performance every time.Team Collaboration: Support your team in achieving key performance metrics and service level agreements (SLAs) set for the Payment Operations teams, fostering a collaborative and goal-oriented atmosphere.KPI Management: Meet and exceed individual SLAs and KPIs specific to your role, showcasing your commitment to excellence.Issue Resolution: Investigate, resolve, and escalate any domain-related issues promptly, acting as the go-to expert for your area.Crisis Management: Serve as the first level escalation point for cases and crises, adeptly handling incidents and ensuring smooth operations.Operational Excellence: Follow established procedures while staying updated on critical operational changes, ensuring your work is always aligned with the latest standards.Stakeholder Support: Collaborate with stakeholders to tackle complex problems related to their areas, ensuring timely and relevant communication that builds strong partnerships.Drive Improvement: Lead process enhancements in Payment Operations by working closely with various stakeholders, contributing to the continuous evolution of our services.Risk Management: Coordinate risk assessments and mitigation initiatives related to products and processes, safeguarding our operations and clients.Mentorship and Training: Take an active role in training and mentoring both new and existing specialists, helping to build a knowledgeable and skilled team.

This role will give you the opportunity to: 

Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing the efficiency of the whole operations organisation, driving us towards Mission Zero!Challenge Yourself - You’ll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. We’re 5000+ Wisers with 120+ nationalities located in offices from Tampa to Tokyo, and much like our product, we operate without borders across teams and locations. We get it done!
Qualifications

A bit about you:

You have excellent written and verbal English skillsYou are flexible with your working hours to work with teams in different time zonesYou define your priorities according to data and customer needs. Before you start a project you understand what success looks like and track your progress towards this visionYou enjoy owning your work and leading projects. You focus on accuracy, are independent and pay attention to every detail and you have a proven track of delivering impactful projectsYou are humble, self-aware, positive and solution-driven. You admit when things don't go well and share learning with the teamYou understand operational risks and are able to mitigate them proactivelyYou’re a great communicator, straight up, clear and honest. You can adapt your communication style to different audiences. You’re able to persuade others and you aren’t afraid to challenge something when you need toYou enjoy being part of an inspiring team environment where ideas are shared and openness is valued. You’re comfortable and composed when either giving or receiving feedbackYou’re proactive and a great relationship builder, experienced at working closely with external partners as well as product development teams, including product managers and engineersYour intellectual curiosity has no limit and this is your guiding light. You have the self-awareness to understand when you don’t know something and the humility to learnYou have relevant experience working in operations and led cross functional projects that drive efficiency and scaling of manual work
Additional Information

Hiring Process:

Application review (CV)Screening call Take home test (written format)Final interview with the hiring managers

What We Offer:

Salary: 2400 - 3000 EUR monthly + Restricted Stock Units (RSUs) Flexible hybrid model in our Tallinn officeMultiple opportunities for professional development and career advancementA supportive and inclusive work environmentThe chance to work with cutting-edge technologies and industry leaders

More about what we offer here.

If you're interested in the position, please apply by submitting your CV by 15th of November EOD.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.