Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission.

Job Description

We are looking for a Payment Operations Specialist to join our Global Processing team to help our customers receive their funds faster globally.  

The role is a unique opportunity to join one of the fastest growing companies in Europe and help millions more potential customers save money by using Wise. 

Payment Operations Specialists play a crucial role in supporting the Payment Operations Organization reach its vision - seamless flow of customer funds. By ensuring high level execution of the daily responsibilities and consistently supporting Payment Operations in reaching the SLA’s, Payment Operations Specialists help our customers receive their funds faster 24/7 globally. The role gives a unique opportunity to learn how different currencies function, and impact customers on a global scale. 

The core ownership lies within daily tasks and responsibilities and the impact is well-defined, clear and largely shared collectively with the team. In this role, you'll add to that mission by:

Maintaining consistent and high-level execution of daily tasks related to payment processingSupporting your team by reaching your role set SLAs and KPIs which in turn contribute to the team by meeting team's main performance metrics and SLAs;Detecting and escalating domain-related problems and complex issues to Regional Payment Operations teams, ensuring timely and relevant communication with stakeholdersFollowing operational procedures and keeping track of critical updates.
Qualifications
You’re accurate and pay attention to detailYou’re meticulous and accurate in your task executionYou’re SLA driven and are motivated to hit team and personal metricsYou place customers first and you make no compromise on thisYou’re a clear and honest communicator and able to articulate potential improvementsYou’re comfortable with feedback and being part of a team where ideas are shared and openness is valuedYou’re proactive and collaborativeYou’re flexible with your working hours. We aim to help our global customers any time they need it, occasionally during weekends and holidays.
Additional Information
Salary: $28.50 USD hourlyYou must already be legally authorized to work in the US. We cannot support visas for this roleThis is not a remote position, this is a hybrid role and you must be physically located in the Austin, Texas area or able to relocate prior to your start date

Benefits