I am seeking a detail-oriented and proactive Payment Specialist to join an international iGaming brand.
The ideal candidate will play a key role in ensuring seamless payment processes, managing transactions, and delivering a top-tier customer experience. You will work closely with internal teams, payment providers, and stakeholders to optimize payment operations and support the company's financial processes.
Key Responsibilities
Payment Processing: Handle and monitor daily payment operations, including deposits, withdrawals, refunds, and chargebacks.
Ensure all transactions are processed accurately, securely, and in compliance with internal policies and external regulations.
Investigate and resolve payment-related discrepancies in a timely manner.
Customer Support: Assist customer service teams in resolving payment queries and complaints.
Ensure a positive player experience by providing timely updates and solutions for payment-related issues.
Provider Management: Collaborate with payment service providers (PSPs) to resolve technical or operational issues.
Evaluate and onboard new payment methods to meet player preferences and regional requirements.
Monitor PSP performance and ensure adherence to service-level agreements (SLAs).
Compliance and Security: Ensure payment processes comply with anti-money laundering (AML) regulations, GDPR, and other relevant standards.
Support Know Your Customer (KYC) procedures to prevent fraudulent activities.
Maintain high standards of payment security, identifying and mitigating potential risks.
Reporting and Optimization: Prepare and analyze payment performance reports, identifying trends and areas for improvement.
Optimize payment workflows to enhance efficiency and reduce transaction costs.
Work with technical teams to implement automated solutions for payment reconciliation and fraud prevention.
Market Adaptation: Keep up to date with trends in the iGaming industry, payment technologies, and regional regulations.
Ensure payment solutions are tailored to meet the needs of players in different jurisdictions.
Requirements
Proven experience in a payments or finance role, preferably within the iGaming industry.
Familiarity with online payment systems, gateways, and global payment methods.
Strong analytical skills and attention to detail for identifying payment trends and anomalies.
Excellent communication skills for liaising with internal teams, payment providers, and customers.
Proficiency in payment-related software and tools; experience with fraud prevention tools is a plus.
Understanding of iGaming operations, including deposits, withdrawals, bonuses, and KYC/AML requirements.
Awareness of regional payment regulations and compliance standards.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Problem-solving mindset with a focus on delivering a seamless customer experience.
Flexibility to adapt to changes in the industry and regulatory environment.
Why work with us?
Competitive salary and performance-based bonuses.
Opportunity to work in a cutting-edge, fast-paced industry with global exposure.
Collaborative and dynamic work environment with a forward-thinking leadership team.
Ongoing opportunities for professional growth and career advancement.