Join JPMorgan as a Client Service Account Manager in Payments, where you'll be the trusted contact for Korea Corporate clients, ensuring seamless service delivery and proactive transaction management. Leverage your expertise in cash management to identify innovative solutions and cross-sell opportunities, while maintaining regulatory compliance and high client satisfaction. Collaborate with global teams to resolve issues swiftly, taking ownership of complex cases and influencing stakeholders with your strong communication and problem-solving skills.

As a Client Service Account Manager in Payments, you will be responsible for providing comprehensive account management service and escalation support overseeing relationship regionally (and/or globally), ensuring that each J.P. Morgan branch delivers timely services and achieves detailed knowledge of their client support requirements and acting as a primary point of escalation for Korea Corporate clients. The objective is to ensure that all client service related tasks are completed promptly with a high degree of quality and efficiency. 

Job Responsibilities

Act as the primary and trusted contact for Corporate clients, handling day-to-day transaction inquiries, provide timely responses and proactive updates on transaction status to clientsUnderstand clients’ business to help identify solutions, client efficiencies and cross sell opportunitiesIdentify and escalate issues in a timely mannerDeliver a regulatory requirement to clients especially FX regulation in relation to cross-border incoming and outgoing transactionsCollaborate across teams, business partners and stakeholders to offer solutions for clients to achieve and maintain high levels of Client SatisfactionParticipate in service delivery initiatives and client management/handholdingProvide back-up customer service function to team members when requiredTake ownership in pending cases through a close follow-up and proactively make an update to clientsEnsure that client issues are escalated appropriately and compliance with audit and risk policies and procedures on the bank’s operational process and product functionalities

 Required Qualifications, Capabilities, and Skills

A strong understanding of the cash management business, products, and operational proceduresDetail orientated, team player, takes end to end ownership, strive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clientsProven ability to influence stakeholders and communicate clearly to effectively manage client relationshipsDemonstrates the ability to analyze situations, prioritize/troubleshoot issues and manage multiple tasks effectivelyAbility to work well within tight deadlines and good time management skills are requiredFluency in verbal and written English communication skills Strong problem solving skills to provide quick resolution on issues

Preferred Qualifications, Capabilities, and Skills

At least 5 years’ experience in an established Financial Institution with Treasury Services experience (preferably in a client facing role)