The Regional Client Service Account Manager (CSAM) is responsible for ensuring that JPMorgan Chase offers the highest standard of Client Service to assigned top-tier Corporate clients, acting as a primary point of contact for the bank’s APAC-based clients with Regional Treasury Centers located in Singapore.  The objective is to ensure that all client service related tasks are completed promptly with a high degree of quality and efficiency.

The primary role of the regional CSAM is to provide comprehensive account management service and escalation support.  The Regional CSAM will oversee this relationship regionally (and/or globally) and ensure that each J.P. Morgan branch delivers timely services and achieves detailed knowledge of their client support requirements.  The CSAM will be the primary escalation contact for the clients’ Regional Treasury team for service related matters and will provide regional oversight of their account activities.   

Job Responsibilities

Primary point of contact for APAC regional clients for advice, complex enquiries, escalations, complaints, coordination of account maintenance; across a full suite of cash management and liquidity products Understand clients’ business to identify solutions on client issues, enhance client experience in partnership with Sales, Product, Implementations and Operations Deliver periodic Service Reviews, using data to understand and analyze client’s transactional activities, client enquiries and identifying opportunities for operational improvements and efficiencies. Documenting and maintaining a comprehensive inventory of clients’ business activities with the bank Proactive communication with clients on regulatory changes, product innovation and technology enhancements Provide client education and training on the bank’s operational process and product functionalities

Required Qualifications, Skills and Capabilities

The successful candidate will need to have at least a Bachelor’s Degree or equivalent, have proven skills in team work and client service experience

At least 5-year experience in an established financial institution with Treasury Services experience (preferably in a client facing role) A strong understanding of the cash management business, products, and operational procedures Detail orientated, team player, takes end to end ownership, strive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients Good communication skills, with proven ability to influence stakeholders and communicate clearly to effectively manage client relationships Demonstrates the ability to analyze situations, prioritize/troubleshoot issues and manage multiple tasks effectively Ability to work well within tight deadlines and good time management skills are required