The EMEA Implementation Team is responsible for the on-boarding of all core cash management business for TS clients in our region. A critical part of the process relies on effective working relationships between Implementations, Sales, Product & Client Service. In addition, we work closely with a variety of internal functional partners in order to ensure seamless end to end service delivery. We manage the implementation process for a wide range of client sectors, using a tried and tested methodology to deliver a high quality client experience, while speeding revenue into the bank.

 

Roles and Responsibilities: (include specific functions/tasks/performance objectives but not limited to)

Act as the single point of contact for the client during implementation and coordinates with appropriate business partners and team members to ensure delivery of products and services within agreed upon timeframes Provide assistance to various internal partners to influence decisions related to developing solutions while ensuring audit and risks are mitigated Build solid working relationships with customers and internal partners Ensure Client Account opening requests/activities have been subject to appropriate business approval criteria, per JPM credit risk and document control/ risk management criteria. To update projects ensuring accurate tracking through management reports on a weekly/monthly basis. To closely monitor cycle times for all product setups seeking to shorten each process. Drive process improvements working closely with the team and functional partners to continually improve the client on-boarding process. Attend meetings and training as required to continue development and to enhance knowledge of cash management products, processes and technologies. Has defined levels of authority and decision making that affect the outcome and delivery of actual implementation deadlines and milestones.

 

Qualifications:

 

Education/ Experience

Graduate of any Business course Operations/Implementations experience preferred Knowledge on documentations review (standard and non-standard) Cash Management and Treasury Services experience/knowledge preferred Client contact experience preferred

 

Functional Skills/ Knowledge

Cash management/Treasury product knowledge preferred Keen attention to detail Strong verbal, written, and interpersonal communication skills in English Ability to work in a fast-paced environment Ability to adapt to a changing environment including changes or adjustments to work schedule and overtime Strong organizational and decision-making skills Aptitude to learn documentation and risk requirements Ability to work on multiple applications while working under minimal supervision Exhibit ability to work effectively in a team environment Excellent interpersonal skills 

 

Technical/ Application Skills

Proficient in various desktop and internet based applications Proficient in MS Office Tools: Outlook, Excel and Word  Project management experience, would be beneficial