Our product spans across different verticals like Asset Management, Commercial banking, Investment bank, Private banking, Security services, and Treasury services!

Requirement is part of Treasury function – Cash Operations. The Individual’s primary function is to investigate and resolve inquiries on USD activity received from financial institutions, corporate customers, and internal areas of Chase or Chase customer service officers on behalf of our customers. The individual is responsible for the timely resolution of inquiries relating to their assigned products and customers. The role involves processing of multi-currency payments for our Global clients.

Job Responsibilities

Analyze, prioritize, respond to, and resolve inquiries accurately and in a timely manner according to departmental standard. Follow-up on pending cases according to departmental standards. Initiate/Verify payments and adjustments. Maintain a working knowledge of all system applications pertaining to the job as well as keeping a level of proficiency on system enhancements.  Communicate written and oral expression in a clear, concise, and professional manner. Demonstrate professional work habits in the areas of attendance and punctuality.  Identify generic processing problems so that the parties involved can be educated on how to avoid future occurrences. 

Required qualifications, capabilities, and skills

Graduates with good academic record.  0-2 years of experience/Working knowledge of various aspects of International Payment Processing Operations / working knowledge on SWIFT or experience in a back office operations of a reputed foreign bank or its processing arm/private sector bank/public sector bank would be an added advantage.  Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player.  English language required.  A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.  An acute client focus.   Good interpersonal skills Proficient in computers and analytical skills/ Knowledge of MS Access, Excel, PowerPoint, and Word.