Introductory market language

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers

Job Summary

As a Payments Operations Specialist within our International Payment Processing team, you will take a lead role in acquiring, managing, and retaining meaningful relationships that deliver an outstanding experience to our customers. Your role will involve investigating and resolving payment breaks and inquiries involving wire transfers across regions for Treasury Clients. You will ensure that investigations and transactions are processed in accordance with documented procedures and meet all relevant deadlines and stipulated controls.

Job Responsibilities:

Ensure investigations and transactions are processed in accordance with documented procedures Undertake various functions within the team and ensure that all relevant deadlines and stipulated controls are met. Process Manual instructions received on fund / wire transfers for global currencies. Analyze information to determine accuracy and completeness of data. Assist in the training/education of other members in job functions/procedures relating to the unit. Process any required back-up tasks relating to production, identifying ways to improve current work practices. Review, research and pass manual entries to resolve funds transfer inquiries. Interact with Clients or Client Service team as and when required to provide or receive update on wire transfer inquiries.

Required Qualifications, Skills and Capabilities:

Graduate with a minimum of 2 years of experience in International Payment Processing Operations or Fresh (Trainable) This role requires working in WHEM shift Experience and a working knowledge of various aspects of International Payment Processing Operations. 2 years of experience in a back office operations of a reputed foreign bank or it’s processing arm/private sector bank/public sector bank as a supervisor would be beneficial. Working Knowledge of SWIFT & international payment conventions & practices  Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player. Excellent written & oral communication skills in English. A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate. An acute client focus. Strong PC and analytical skills.  Knowledge of MS Access, Excel, PowerPoint, and Word.